• Creating an Order
• Customers, Agents and Orders
  • Adding an Existing Customer Account to an Open Order
  • Creating an Order Using an Existing Customer Account
  • Adding a New Customer Account to an Open Order
  • Changing the Customer Account Associated to an Order
  • Adding a Ship-to Customer Account to an Order
  • Setting an Agent as the Order Customer
  • Removing the Customer Account Associated to an Order
  • Assigning a Customer to an Admission
• Delivery Methods
• Performance Seating Requests
  • Creating a Performance Seating Request
  • Closing a Performance Seating Request
  • Filling a Performance Seating Request
• Making a Reservation
• Checking a Seat’s Ticket Usage Status
• Searching for an Order
  • Opening an Order
  • Using the Default Order Search
  • Using the Advanced Order Search
• Modifying Seats on an Order
  • Changing the Price Type for a Seat on an Order
  • Changing the Price Type for a Seat on an Order Using the Seat Map
  • Overriding the Admission Amount or Charge on an Order
  • Adding New Seats to an Order for the Same Performance
  • Deleting an Admission from an Order
• Using Order Notes
• Managing Customer Passes on an Order
  • Assigning an Admission to a Customer’s Pass
  • Removing an Admission from a Customer’s Pass
• Adding an Offer to an Order
  • Adding an Offer to an Order Using the Customer|Entitlements|Offers Page
  • Adding an Offer to an Order Using the Order|Summary Page
  • Adding an Offer to an Order Using the Offers|Summary Page
• Printing Orders
  • Printing or Reprinting
  • Preprinting
  • Printing a Payment Receipt
  • Printing Gift Certificates and Gift Cards
• The Confirmation Email Invoice Template Versus the Order Confirmation Email Template
• Billing Customer, Shipping Customer and Agent Email Delivery Combinations
• Generating an Invoice
• Generating a Tax Receipt
  • Manually Generating a Tax Receipt
  • Manually Generating a Tax Receipt Number
  • Deleting a Tax Receipt
  • Voiding and Reissuing a Tax Receipt
    • Voiding a Tax Receipt
    • Reissuing a Tax Receipt
• Order History

To create a request, complete the following:

1. Open the Customer Services application from the AudienceView Desktop.
2. Select the Order tab.
   The Order|Search page appears.
3. Search for and select the order you want to add a request to. For more information, refer to Searching for an Order.
   The Order|Summary page appears.
4. Select the Seats tab.
   The Seats|Search page appears.
5. Search for the performance you want to create a request for. For information, refer to Searching for a Performance Using the Seats|Search Page.

   Information The 'Available Seats' column displays the number of seats currently available. If there is no value, this could mean that the performance is currently sold out. You can verify the seating availability by selecting the check box next to the performance and clicking 'Availability'.

6. Select the check box to the left of the performance you want to create a request for.
7. Click 'Request Seats'.
   The Order|Seats|Requests page appears.

   Information When a seating request is added to an order with an active promotion code, only the non-promo price types are currently displayed.

   Information To request seats for more than one price type, you must add a separate request to the order.

8. Enter the request details into the applicable fields of the requests section. For more information, refer to Customer Services - Order|Seats|Requests Page.

   Caution When creating a seat request, the seat must be part of an available price type within the selected price zone. If it is not, you'll receive a validation error.

   Information If the request status is Chargeable pending fulfillment, the amount due reflects the cost of the request. If the request status is Not chargeable pending fulfillment, there is no amount due.

9. Click 'Apply'.
   A window confirms that the application updated the order.
10. Click 'OK'.