• Customer Services - Seats Pages
  • Customer Services - Seats|Search Page
  • Customer Services - Seats|Map Page
  • Customer Services - Seats|Availability Page
  • Customer Services - Seats|Best Available Page
  • Customer Services - Seats|Quick Sale Page
  • Customer Services - Seats|Calendar Page
• Making Seat Selections
  • Searching for a Performance Using the Seats|Search Page
  • Searching for a Performance Using the Seats|Calendar Page
  • About Selecting Seats Using the Seats|Map Page
  • Adding Seats to an Order Using the Seats|Map Page
  • Deleting an Admission Using the Seats|Map Page
  • Selecting Seats Using the Seats|Best Available Page
  • Updating Holds Using the Seats|Map Page
    • Updating Holds for a Single Performance
    • Updating Holds for Multiple Performances
  • Using Quick Sales
  • On Offer Timeouts

The Customer Services application Seats|Map page (also referred to as the Map Sales page), provides you with the means to select specific seats for a single performance or multiple performances based on a virtual representation of the venue. The concept and use of the Seats|Map page is quite simple once you understand the information and components available.

The following image illustrates the Customer Services application Seat|Map page:

The Customer Services application Seat|Map page contains the following properties:

Section	Description
Selected:	The number of seats currently selected.
Display Details Buttons	Use these buttons to change what information is displayed in the pane on the right-hand side.  Click 'A' to hide or show the admissions section, 'P' to hide or show the price zone legend or 'H' to hide or show the holds legend.
Order Button	Clicking the 'Order' button allows seats to be held for immediate sale. Seats that are held using the 'Order' button appear in black, and the 'Order Summary' button appears.
Offer Button	Clicking the 'Offer' button allows seats to be held for offers. Seats that are held using the 'Offer' button appear in red, and the 'Offer Summary' button appears.
Order Summary/Offer Summary Buttons	Clicking these buttons updates the order/offer with any changes made and takes you to the respective summary page.
Update Changes Button	Clicking this button updates the order/offer with any changes made and prevents the sale of the selected seats on another order.
Screens	A dropdown containing the available screens within the venue, allowing users to easily navigate through different screens of large venues. This dropdown was introduced in AudienceView 6.8.4.
Price Type	A dropdown containing the available price types for the performance. The price type letter that appears when a seat is selected may change depending on the price type selected (e.g. A for Adult).
Promotion Access Code	Enables you to search based on 'Promotion Access Code' associated with the admission/performance. Click 'Go' to activate the promotion via an access code. You can enter multiple promotions. The currently active promotion appear in the upper left of the page below the tabs. Click 'Clear' to deactivate the promotion, which was activated via an access code. If a customer account that has promotion benefits attached to it is open while you are searching for admission/performance, the associated promotion(s) will be active and will be listed at the top of the page.
Admissions	This section displays information on the performances, cost and payments. Click 'Update Changes' to view updates based on your seat selections. Click 'A' to hide or show this section.
Price Zone Legend	Refer to this section to determine which price zone a seat resides in. The price displayed reflects the selected price type. Click 'P' to hide or show this section.
Holds Legend	Refer to this section to determine what type of hold (e.g. house, performer) is on a seat. Your role may not have access to all the hold types associated to the performance, in which case the held seat will appear faded on the map. If a held seat is not accessible to your role but associated to a promotion, you can enter the code into the 'Promotion Access Code' field and click 'Go' to gain access to the hold type. If you have the appropriate permissions, you can also use the legend to add or release held seats. For more information, refer to Updating Holds Using the Seat Map. Click 'H' to hide or show this section. Caution Updating a hold template via the Customer Services application Seat|Map page overrides the template defined in the Venue Configuration application Venue|Edit Templates page. Because of this, any subsequent changes to the venue template will still be overridden by the hold previously set on the Seat|Map page.

Hint Seat Maps are created using Scalable Vector Graphics (SVG). SVG enables you to zoom in and out of the image without losing any image quality. To Zoom In: Move your mouse over the area that you want to zoom into, press CTRL and click the left mouse button. To Zoom Out: Press CTRL+SHIFT and click the left mouse button.

About Seats on the Seat Map

Each seat on the seat map is represented as follows:

• Each seat displays as a circle on the venue map.
• The inside colour of each seat circle indicates the seat’s price zone as defined in the price zone legend.
• Holds are represented by a ring around the seat circle, the colour of which indicates the hold type defined in the hold legend. If multiple performances are selected and a seat has the same hold type for all selected performances, the seat will appear with a ring around it, coloured according to the holds legend. Moving your mouse over the seat will display On Hold at the top of the page. If multiple performances are selected and a seat has different hold types for different performances or has a hold for some performances and not others, the seat will appear with a black ring around it. Moving your mouse over the seat will display Multiple Hold Values at the top of the page.
• If a seat is faded, the seat is unavailable for you to sell for one of the following reasons:
  1. The seat is on offer to another customer/box office representative. Moving your mouse over the seat will display On Offer at the top of the page.
  2. The seat is assigned a hold type that your role cannot sell. Moving your mouse over the seat will display Unavailable at the top of the page.
  3. Multiple Performances are selected and the seat is sold for some performances and not others. Moving your mouse over the seat will display Unavailable at the top of the page.
  4. Multiple Performances are selected and the seat is on offer for some or all the performances. Moving your mouse over the seat will display Unavailable at the top of the page.
  5. Multiple Performances are selected and the seat is assigned to multiple price zones. Moving your mouse over the seat will display Unavailable at the top of the page.
• If the seat has been sold, a black letter representing the price type appears over the seat. If multiple performances are selected and a seat is sold for all selected performances, the seat will appear with a letter over it, representing one of the price types associated with the seat. Moving your mouse over the seat will display Sold. Double-click on the seat to see the order details.
• If the seat is on an offer, a red letter respresenting the price type appears over the seat. Moving your mouse over the seat will display On Reserve. Double-click on the seat to see the offer details.
• If the seat has been selected, a letter representing the price type appears over the seat. Black letters indicate an order and red letters indicate an offer. Moving your mouse over the seat will display Available. 

Information Price type letters for selected seats, seats sold on the current order and seats on the current offer will appear in a larger font. Price type letters for seats sold on other orders or on other offers will appear in a smaller font.

About Price Types

The price types available from the 'Price Type' dropdown list depend on the performance and your role. The following rules apply:

• If your role has a default price type configured, it will be automatically selected in the dropdown list.
• If the default price type is not available for a given performance, available price types will be listed alphabetically.
• Selecting a price type from the dropdown list displays that ticket price for each available price zone in the price zone legend.
• If the desired price type is associated to a promotional code, enter the promotional code in the 'Promotional Code' field and click 'Go' to make the price type available.