• Searching for a Performance Using the Seats|Search Page
• Searching for a Performance Using the Seats|Calendar Page
• About Selecting Seats Using the Seats|Map Page
• Adding Seats to an Order Using the Seats|Map Page
• Deleting an Admission Using the Seats|Map Page
• Selecting Seats Using the Seats|Best Available Page
• Updating Holds Using the Seats|Map Page
  • Updating Holds for a Single Performance
  • Updating Holds for Multiple Performances
• Using Quick Sales
• On Offer Timeouts

Adding a Hold to a Seat or Changing the Type of Hold on a Seat

To add a hold to a seat or change the type of hold on a seat, complete the following:

1. Open the Customer Services application from the AudienceView Desktop.
2. Select the Seats tab.
   The Seats|Search page appears.
3. Search for and select the performance for which you want to add a hold to a seat or change the type of hold for a seat.
   For more information refer to Customer Services - Seats|Search Page and Performing Searches.
   The Seats|Map page appears.
4. In the holds legend, click on the hold type you want to apply to a seat.
   If you do not see the holds legend, click 'H'.
5. Click on the seat(s) you want to apply a hold to.
6. Click 'Update Changes'.
   A window confirms that the application updated the holds.

Removing a Hold from a Seat

To remove a hold from a seat, complete the following:

1. Open the Customer Services application from the AudienceView Desktop.
2. Select the Seats tab.
   The Seats|Search page appears.
3. Search for and select the performance with a hold you want to remove from a seat.
   For more information refer to Customer Services - Seats|Search Page and Performing Searches.
   The Seats|Map page appears.
4. Hold down SHIFT (for Internet Explorer and Firefox) or ALT (for Chrome as of 6.8.4) and click on the seat(s) you want to remove a hold from.
5. Click 'Update Changes'.
   A window confirms that the application updated the holds.

Hint It can be difficult to see the hold type colour behind a price type letter. It is recommend that you do not update holds and apply price types at the same time. If you have already selected a price type for this seat, you will need to hold SHIFT (for Internet Explorer and Firefox) or ALT (for Chrome as of 6.8.4) and click once to remove it, a second time to remove the hold and then reassign the price type.