• Customer Services - Seats Pages
  • Customer Services - Seats|Search Page
  • Customer Services - Seats|Map Page
  • Customer Services - Seats|Availability Page
  • Customer Services - Seats|Best Available Page
  • Customer Services - Seats|Quick Sale Page
  • Customer Services - Seats|Calendar Page
• Making Seat Selections
  • Searching for a Performance Using the Seats|Search Page
  • Searching for a Performance Using the Seats|Calendar Page
  • About Selecting Seats Using the Seats|Map Page
  • Adding Seats to an Order Using the Seats|Map Page
  • Deleting an Admission Using the Seats|Map Page
  • Selecting Seats Using the Seats|Best Available Page
  • Updating Holds Using the Seats|Map Page
    • Updating Holds for a Single Performance
    • Updating Holds for Multiple Performances
  • Using Quick Sales
  • On Offer Timeouts

The Customer Services application Seats|Search page allows you to search for and select seats for on-sale performances. When the 'Search' button is clicked, results that match the entered search criteria are displayed in the select performance section. When a performance is selected the Seats|Map page appears, allowing you to select seats. You can also select the check boxes next to the desired performance(s) and then click one of the buttons along the top of the select performance section to be taken to the associated page (e.g. clicking 'Quick Sale' will open the Seats|Quick Sale page).

The following image illustrates the default Customer Services application Seats|Search page:

The default Customer Services application Seats|Search page enables you to search for on-sale/available performances using the following criteria:

Field	Description
Start Date	Enables you to filter the search based on the date or relative date on which the performance occurs. You can enter a single date or relative date in both fields or a range using both fields provided. Enter a date or relative date into the field or click or to select the date or relative date. For more information, refer to Using a Calendar to Add a Date and Using Relative Dates and Times.
Venue Name	Enables you to filter the search based on the name of the venue associated to the performance.
Performance Code	Enables you to filter the search based on the performance code. You can enter the words with which the performance code begins or use wildcards to search using portions of text. For more information, refer to Using Wildcard Characters to Perform a Search. To add additional fields, click or press CTRL+TAB once you have made an entry.
Performance Description	Enables you to filter the search based on the performance description. You can enter the words with which the performance description begins or use wildcards to search using portions of text. For more information, refer to Using Wildcard Characters to Perform a Search. To add additional fields, click or press CTRL+TAB once you have made an entry.
Performance Keywords	Enables you to filter the search based on key words describing the performance. To add additional fields, click or press CTRL+TAB once you have made an entry.
Series	Enables you to filter the search based on the series to which the performance belongs. You can enter the words with which the series begins or use wildcards to search using portions of text. For more information, refer to Using Wildcard Characters to Perform a Search. To add additional fields, click or press CTRL+TAB once you have made an entry.
Venue City	Enables you to filter the search based on the city where the performances venue resides. To add additional fields, click or press CTRL+TAB once you have made an entry.
Available Section	Enter a specific section within the venue for which you are searching. You must enter the exact name used in the venue setup for the section for which you are searching. To add additional fields, click or press CTRL+TAB once you have made an entry. You cannot use wildcard searches for this field.
Available Row Start	Enter a starting row located in the venue for which you are searching. To add additional fields, click or press CTRL+TAB once you have made an entry. You cannot use wildcard searches for this field.
Available Row End	Enter an ending row located in the venue for which you are searching. To add additional fields, click or press CTRL+TAB once you have made an entry. You cannot use wildcard searches for this field.
Available Seat Start	Enter a starting seat number located in the venue for which you are searching. This must be used along with an entry in the Available Section or an Available Row field(s). To add additional fields, click or press CTRL+TAB once you have made an entry.
Available Seat End	Enter an ending seat number located in the venue for which you are searching. This must be used along with an entry in the Available Section or an Available Row field(s). To add additional fields, click or press CTRL+TAB once you have made an entry. You cannot use wildcard searches for this field.
Page Size	Enables you to specify the number of records to display per page returned in the results.
Search Type	Enables you to choose the appropriate type of matches you are expecting: Match Any: When you want to search for records containing one or more of the search terms you selected. Match All: When you want to search for records that contain all the search terms you selected.
Promotional Access Code	Enables you to enter a promotion to gain access to performances not generally available. Click 'Go' to activate the promotion. You can enter multiple promotions. The currently active promotions appear in the upper left of the page below the tabs. Click 'Clear' to deactivate the promotion. If a customer account that has promotional benefits attached to it is open, the associated promotions will be active and will be listed at the top of the page.

Other searches can be created using the Business Intelligence and Reports application. For more information, refer to Business Intelligence and Reports - Business Intelligence.

Search Results

The following image illustrates the select performances section of the Customer Services application Seats|Search page:

Information If a performance is currently loaded, it will be highlighted in red in the search results.

The following table outlines the performance statuses:

A seat that is on sale (S) is also considered to be on calendar.

Information If a performance is on sale with a promotion, and all of the pricing is also assigned a promotion, the 'Available Seats' column will display -1 until the applicable promotions is entered.

Information The currently loaded performance is highlighted in red.

Availability Legend

The Availability Legend shows the four-colour-coded categories used represent seat availability per performances (shown in the Available Seats column).

These colours and the threshold (e.g. the percentage of seats available per category) can be modified by your system administrator.

For example:

• Excellent = 100%
• Good = 50%
• Limited = 25%
• Sold Out = 0%

If no colour is displayed, the performance has not been accessed by any user recently and the application server that AudienceView runs on does not have any information cached about the availability. Once you select a performance, the server will access the seating information and display the relevant threshold information to all users. This information will be stored in the cache until the next server refresh.

Contact your system administrator for more information on your organization’s thresholds.

Buttons

Beneath the Availability legend are several buttons that allow you to go directly to alternate pages and chose performances and seats if desired. The buttons that display are as follows: