AudienceView Connect

Customer Services - Bundles|Details Page

The Customer Services application Bundle|Details page includes the following sections:

  • Bundle Details: Provides information about the bundle.
    For more information, refer to Bundle Details Section.
  • Bundle Performances: Enables you to select which performances from this bundle will be added to the order.
    For more information, refer to Bundle Performances Section.
  • Best Available/Requests: Enables you to specify criteria for choosing the seats for the selected performances, and to create a bundle request.
    For more information, refer to Best Available/Requests Section.

The following image illustrates the Customer Services application Bundles|Details page:

CS-Bundles-Details-6-8-11HF9.jpg

Bundles Details Section

The bundles details section of the Customer Service application Bundles|Details page contains the following properties:

Field/Section Description
Bundle Name Name of the bundle (e.g. 2011 Season Ticket).
Promotion Access Code Enables you to search based on 'Promotion Access Code' associated with the gift.
Click 'Go' to activate the promotion via an access code. You can enter multiple promotions. The currently active promotion appear in the upper left of the page below the tabs.
Click 'Clear' to deactivate the promotion, which was activated via an access code.
If a customer account that has promotion benefits attached to it is open while you are searching for gift, the associated promotion(s) will be active and will be listed at the top of the page.
Description Brief description of the bundle, if one is provided.
Type
  • Normal: The bundle is non-renewable (e.g. pick three promotion).
  • Subscription: The bundle is renewable (e.g. Season ticket).
Maximum Number of Instances The maximum number of bundle instances that can be purchased in the same order.
Minimum Performances The minimum number of performances that can be selected in this bundle.
Maximum Performances The maximum number of performances that can be selected in this bundle (e.g. for an 81 game season ticket, the max. # of performances = 81).
Minimum Admissions per Performances The minimum number of admissions you can purchase per performances in the bundle. This is typically used for Family pack type bundles. For example, you can have between 1-2 adults and 2-6 children (junior) admissions for a single game, but you must have at least 4 admissions in total (e.g. a combination of one adult plus three children, two adults plus two children).
Maximum Admissions per Performances The maximum number of admissions you can purchase per performances in the bundle. See description above.
Number of Miscellaneous Items The total number of miscellaneous items in the bundle.
Number of Gifts The total number of gifts in the bundle.
Per Order Charges Displays all service charges that will be added to your order if you buy this bundle (one charge per order).
Per Instance Charges Displays all service charges that will be added to your order for every bundle instance you buy (one charge per bundle instance).

Bundles Performances Section

This section lists the performances available with the bundle. The performances are organized primarily by venue and then by element. Next to each performance, the application indicates the number of seats currently available to your role. If a show is sold out (number=0), you will not be able to add any admissions for that performance to your bundle.

If the minimum and maximum number of performances for the bundle element is the same, the performances will be preselected.

Information
For example, an 81-game full season ticket may have a minimum of 81 and maximum of 81 performances. A buy five, get one free bundle has a minimum and maximum of five preselected performances, one optional performance is not preselected.

To access the Bundles|Map page you must select a bundle (or multiple bundles) in this section and click 'Map Select'.

Best Available/Requests Section

The best available/requests section of the Customer Service application Bundles|Details page contains the following properties:

Field Description
Price Zone To restrict your search by price zone, select the zone(s) from the list.
Hold Type To restrict your search by a specific hold type, select a type from the dropdown.
This list is not restricted by those holds to which you have access. If you select a hold type to which you do not have access, the application will prevent you from adding such held seats to the order. If you can access the hold through a promotion, add the 'Promotion Access Code' to the order before using the best available search.
Aisle Seats? Select this check box if you want one of the bundle seats to be on an aisle.
Unobstructed?
(Available in AudienceView 6.8.11 HotFix 9 and AudienceView 6.8.19)
Select this check box if you want the best available search to omit any seats that have been identified as Obstructed on the Venue|Seats page.
Same Seats? Select this check box to keep the same seats for all performances. This check box is selected by default.
Price Type Per Bundle Enter the number of admissions required per Price type (e.g. Adult, Junior, Senior). The minimum and/or maximum admission required per bundle per price type displays to the left of each field in brackets.