AudienceView Connect

Creating a Bundle Request

You can request a bundle if you have the appropriate permissions. When creating the request, you can specify whether the customer will be paying for the request now or when the request is filled. If the customer pays for the request before it is filled, the funds are allocated to requests not to the performance(s). You can use the End of Day Summary report to view the funds received through requests. In addition, you can use the Bundle Performance Requests report to view request information over a range of request dates, performances, price zones and request states for a range of users. For more information, refer to Customer Services - Order|Bundles|Requests.

Only the admission portion of the bundle will be added to the request. If a miscellaneous items or gifts are part of the bundle, they should be added to the order individually.

To create a bundle request, complete the following:

  1. Open the Customer Services application from the AudienceView Desktop.
  2. Select the Bundles tab.
    The Bundles|Search page appears.
  3. Search for and select the bundle that you want to work with. For more information, refer to the Customer Services - Bundles|Search Page and Performing Searches.
    The Bundles|Details page appears.
  4. Select the applicable performances from the bundle performances section.
  5. Select the desired price zone from the 'Price Zone' field.
  6. Enter the number of admissions requested in the appropriate price type fields.
  7. Click 'Request Bundle'.
    The Order|Bundles|Requests page appears, displaying the bundle request.
  8. Update the request as required. For more information, refer to Customer Services - Order|Bundles|Requests Page.
  9. Click 'Update Details'.
  10. Select the Summary tab.
    The Order|Summary page appears. The request details display in red in the bundles section.
    If the 'Status' of the request is Chargeable pending fulfillment, the amount due reflects the cost of the request. If status of the request is Not chargeable pending fulfillment, there is no amount due for the request.
  11. Complete the order.
    For more information, refer to Creating an Order.