AudienceView Connect

Filling Bundle Requests

If you are able to fill a request, you must update the original request order with the assigned seats and mark the request as Filled. Once you fill the request, the request displays in black, rather than in red.

You can use the Advanced Order Search to search for requests based on their status. For more information, refer to Using the Advanced Order Search.

Only the admission portion of the bundle will be added to the request. If a miscellaneous items or gifts are part of the bundle, they should be added to the order individually.
To fill a bundle request, complete the following:

  1. Open the Customer Services application from the AudienceView Desktop.
  2. Select the Order tab.
    The Order|Search page appears.
  3. Search for and select the request order that you want to work with.
    For more information, refer to Searching for an Order.
  4. Select the bundle request under the bundles section. Requests are displayed in red.
    The Bundles|Map page appears.
    Optionally, you can perform a best available search via the Bundles|Details page. For more information, refer to Selecting Bundle Seats Using Best Available.
  5. Add the seats to the order to fill the request. For more information, refer to Selecting Bundle Seats Using Map Select.
    The Order|Summary page appears, displaying the cost of the seats.
  6. Select the Bundles tab (along the top).
    The Order|Bundles|Seats page appears.
  7. Select the Requests tab.
    The Order|Bundles|Requests page appears.
  8. Select Filled from the 'Status' dropdown for each request that you filled.
    Optionally you can select Filled from the dropdown at the top of the page and then click 'Update All'.
  9. Click 'Update Details'.
  10. Select the Summary tab.
    The Order|Summary page appears.
  11. If applicable, update the order with the payment details or other required information.
    If the customer paid for the request and you could not fill the order exactly as requested (such as filling the request in a different price zone), you may have to update the order’s payment information. For more information, refer to Handling Customer Payments.
  12. Click 'Apply'.
    A window confirms that the application updated the order.
  13. Click 'OK'.
    The request now displays in black. If the customer paid for the request when the order was created, the payment is now allocated to the bundle admissions.