AudienceView Connect

Creating Bundle Upgrade Requests

You cannot upgrade bundles that were added to the order when a previous bundle version was in effect. Contact your system administrator if you have any questions about this function or bundle versions.

To record a customer upgrade request for an existing bundle, complete the following:

  1. Open the Customer Services application from the AudienceView Desktop.
  2. Select the Order tab.
    The Order|Search page appears.
  3. Search for and select the request order that you want to work with. For more information, refer to Searching for an Order.
    The Order|Summary page appears.
  4. Click the bundle that you are upgrading, under the bundles section.
    The Bundles|Map page appears displaying the current bundle’s seats.
  5. Select the Details tab.
    The Bundles|Details page appears.
  6. In the best available/requests section, select the upgrade option. Ensure you specify the number of admissions and price type.
  7. Click 'Upgrade Bundle(s)'.
    The Order|Bundles|Requests page appears with the upgrade request. Unlike regular bundle requests, the request does not appear on the Order|Bundles|Seats, Order|Bundles|Bundles or Order|Summary pages.
  8. Select Not chargeable pending fulfillment from the dropdown at the top of the page and click 'Update All'.
    Because this bundle already exists in the order, if you selected Chargeable pending fulfillment, you would be charging the customer twice for the same bundle, once for the bundle you want to upgrade and once for the upgrade request.
  9. Click 'Update Details'.
  10. Select the Summary tab.
    The Order|Summary page appears. The bundle is displayed in red to reflect the upgrade request.
  11. Click 'Apply'.
    A window confirms that the application updated the order.
  12. Click 'OK'.