You can exchange seats required to accommodate the needs of the customer. When you exchange the seats for a Subscription bundle, the new seat is automatically assigned as the renewal seat.
 | Information
If you are exchanging a seat on a Draw Down bundle, the price chart must also be on-sale to the user role updating the order. |
The following steps describe how to exchange a seat for all bundle performances:
- Open the Customer Services application from the AudienceView Desktop.
- Select the Order tab.
The Order|Search page appears.
- Search for and select the order that you want to work with. For more information, refer to Searching for an Order.
The Order|Summary page appears.
- Select the Bundles tab.
The Order|Bundles|Seats page appears.
- Click on the header of the bundle containing the seat(s) that you want to exchange.
The Bundles|Map page for all of the bundle's selected performances opens.
- Press the SHIFT key and click on the seat(s) that you want to exchange.
- Click on the seat(s) that you want to add to replace the ones just removed in Step 5.
- Click 'Continue'.
If the new seat(s) have a different price from the old ones, you may need to add an extra payment or refund to the order.
- Click 'Apply'.
A window prompts you to enter a reason for releasing the admission.
- Enter a reason for the exchange in the field provided.
- Click 'OK'.