AudienceView Connect

Customer Services - Bundles|Map Page

The Customer Services application Bundles|Map page provides you with the means to select specific seats for a bundle based on virtual representations of the venues. On this page you can select a venue associated with the bundle and then select seats for that venue. When you select seats for a venue, you are selecting seats for all of the bundle performances that take place at that venue. To access the Bundles|Map page, select a bundle in the Customer Services application, then on the Bundles|Details page click 'Map Select'.

The following image illustrates the Customer Services application Bundles|Map page:

The Customer Services application Bundles|Map page contains the following properties:

Section Description
Bundle Name Name of the bundle (e.g. 2011 Season Ticket).
Promotional Access Code Enter any applicable promotional access codes.
Click 'Go' to activate the promotion. You can enter multiple promotions. The currently active promotions appear in the upper left of the page below the tabs.
Click 'Clear' to deactivate the promotions.
If a customer account that has promotional benefits attached to it is open, the associated promotions will be active and will be listed at the top of the page.
Description Brief description of the bundle, if one is provided.
Type
  • Normal: The bundle is non-renewable (e.g. pick three promotion).
  • Subscription: The bundle is renewable (e.g. Season ticket).
Maximum Number of Instances The maximum number of bundle instances that can be purchased in the same order.
Minimum Performances The minimum number of performances that can be selected in this bundle.
Maximum Performances The maximum number of performances that can be selected in this bundle (e.g. for an 81 game season ticket, the max. # of performances = 81).
Minimum Admissions per Performances The minimum number of admissions you can purchase per performances in the bundle. This is typically used for Family pack type bundles. For example, you can have between 1-2 adults and 2-6 children (junior) admissions for a single game, but you must have at least 4 admissions in total (e.g. a combination of one adult plus three children, two adults plus two children).
Maximum Admissions per Performances The maximum number of admissions you can purchase per performances in the bundle. See description above.
Number of Miscellaneous Items The total number of miscellaneous items in the bundle.
Number of Gifts The total number of gifts in the bundle.
Per Order Charges Displays all service charges that will be added to your order if you buy this bundle (one charge per order).
Per Instance Charges Displays all service charges that will be added to your order for every bundle instance you buy (one charge per bundle instance).
Venue: A dropdown containing all of the venues holding performances selected for the bundle.
Selected: The number of seats currently selected.
Display Details Buttons Use these buttons to change what information is displayed in the pane on the right-hand side.  Click 'A' to hide or show the admissions section, 'P' to hide or show the price zone legend or 'H' to hide or show the holds legend.
Order Button Clicking the 'Order' button allows seats to be held for immediate sale. Seats that are held using the 'Order' button appear in black, and the 'Order Summary' button appears.
Offer Button Clicking the 'Offer' button allows seats to be held for offers. Seats that are held using the 'Offer' button appear in red, and the 'Offer Summary' button appears.
Continue Clicking the 'Continue' button updates the order/offer with any changes made and directs the customer to the next, appropriate page.
For more information, refer to Adding a Bundle to an Order and Bundle Purchase Flow.
Update Changes Button Clicking this button updates the order/offer with any changes made and prevents the sale of the selected seats on another order.
Bundle Price Selection A dropdown containing the available price types for the venue. The price type letter that appears when a seat is selected may change depending on the price type selected (e.g. A for Adult). If the adjacent radio button is selected, seats will be added to the order/offer as part of a bundle.
Caution
You must select the radio button before selecting seats for this option to be applicable.
Price Type Selection A dropdown containing the available price types for the venue. The price type letter that appears when a seat is selected may change depending on the price type selected (e.g. A for Adult). If the adjacent radio button is selected, seats will be added to the order/offer as admissions to the performances.
Caution
You must select the radio button before selecting seats for this option to be applicable.
Promotion Access Code Enables you to search based on 'Promotion Access Code' associated with the bundle.
Click 'Go' to activate the promotion via an access code. You can enter multiple promotions. The currently active promotion appear in the upper left of the page below the tabs.
Click 'Clear' to deactivate the promotion, which was activated via an access code.
If a customer account that has promotion benefits attached to it is open while you are searching for bundles, the associated promotion(s) will be active and will be listed at the top of the page.
Admissions This section displays information on the performances, cost and payments. Click 'Update Changes' to view updates based on your seat selections. Click 'A' to hide or show this section.
Price Zone Legend Refer to this section to determine which price zone a seat resides in. The price displayed reflects the selected price type. Click 'P' to hide or show this section.
Holds Legend Refer to this section to determine what type of hold (e.g. house, performer) is on a seat. Your role may not have access to all the hold types associated to the performance, in which case the held seat will appear faded on the map. If a held seat is not accessible to your role but associated to a promotion, you can enter the code into the 'Promotion Access Code' field and click 'Go' to gain access to the hold type. If you have the appropriate permissions, you can also use the legend to add or release held seats. For more information, refer to Updating Holds Using the Seat Map. Click 'H' to hide or show this section.
Hint
Seat Maps are created using Scalable Vector Graphics (SVG). SVG enables you to zoom in and out of the image without losing any image quality.
  • To Zoom In: Move your mouse over the area that you want to zoom into, press CTRL and click the left mouse button.
  • To Zoom Out: Press CTRL+SHIFT and click the left mouse button.

About Seats on the Seat Map

Each seat on the seat map is represented as follows:

  • Each seat displays as a circle on the venue map.
  • The inside colour of each seat circle indicates the seat’s price zone as defined in the price zone legend.
  • Holds are represented by a ring around the seat circle, the colour of which indicates the hold type defined in the hold legend. If multiple performances for a venue are selected on a bundle and a seat has the same hold type for all selected performances, the seat will appear with a ring around it, coloured according to the holds legend. Moving your mouse over the seat will display On Hold at the top of the page. If multiple performances are selected and a seat has different hold types for different performances or has a hold for some performances and not others, the seat will appear with a black ring around it. Moving your mouse over the seat will display Multiple Hold Values at the top of the page.
  • If a seat is faded, the seat is unavailable for you to sell for one of the following reasons:
    1. The seat is on offer to another customer/box office representative. Moving your mouse over the seat will display On Offer at the top of the page.
    2. The seat is assigned a hold type that your role cannot sell. Moving your mouse over the seat will display Unavailable at the top of the page.
    3. Multiple Performances for a venue are selected and the seat is sold for some performances and not others. Moving your mouse over the seat will display Unavailable at the top of the page.
    4. Multiple Performances for a venue are selected and the seat is on offer for some or all the performances. Moving your mouse over the seat will display Unavailable at the top of the page.
    5. Multiple Performances for a venue are selected and the seat is assigned to multiple price zones. Moving your mouse over the seat will display Unavailable at the top of the page.
  • If the seat has been sold, a black letter representing the price type appears over the seat. If multiple performances for a venue are selected and a seat is sold for all selected performances, the seat will appear with a letter over it, representing one of the price types associated with the seat. Moving your mouse over the seat will display Sold. Double-click on the seat to see the order details.
  • If the seat is on an offer, a red letter respresenting the price type appears over the seat. Moving your mouse over the seat will display On Reserve. Double-click on the seat to see the offer details.
  • If the seat has been selected, a letter representing the price type appears over the seat. Black letters indicate an order and red letters indicate an offer. Moving your mouse over the seat will display Available
Information
Price type letters for selected seats, seats sold on the current order and seats on the current offer will appear in a larger font. Price type letters for seats sold on other orders or on other offers will appear in a smaller font.

About Price Types

The price types available from the 'Bundle Price' and 'Price Type' dropdowns depend on the bundle, performances and your role. The following rules apply:

  • If your role has a default price type configured, it will be automatically selected in the dropdown list.
  • If the default price type is not available for a given performance, available price types will be listed alphabetically.
  • Selecting a price type from a dropdown list displays that ticket price for each available price zone in the price zone legend.
  • If the desired price type is associated to a promotion, enter the promotion in the 'Promotional Access Code' field and click 'Go' to make the price type available.