To reload a gift card or an account, complete the following:
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Open the Customer Services application from the AudienceView Desktop.
The Customer|Search page appears.
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Search for and select the customer you want to work with.
For more information, refer to Searching for a Customer or Contact.
The Customer|Basic page appears. If the customer account has more than one contact, the Customer|Advanced page appears.
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Click 'Add to Order'.
The Orders|Summary page appears.
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Click 'Reload Gift Card/Account' to reload a gift card or customer account.
The Reload Gift Card/Account window appears.
The Reload and Reload Fixed types of gift cards/accounts will appear in the Stored Value Item column.
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Select the gift certificate/card that you want to add to order. If the gift certificate/card type you select is:
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Reload: Pre-set amounts will appear in the 'Amount' dropdown on the Order|Summary page, but these amounts can be altered by typing an amount into the 'amount' field.
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Reload Fixed: The pre-set amounts in the 'Amount' dropdown will be fixed and cannot be altered.
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To search for a specific card to reload or to see the remaining balance, enter the gift card number into the 'Number' field and/or the gift card redemption number into the 'Redemption Number' field and click 'Inquiry'.
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Click 'Add to Order'.
The Reload Gift Card/Account window closes and the gift card/account appears in the gift certificates/cards section of the Order|Summary page.