The Customer Services application Gift Certificates and Cards|Search page allows you to search for and select purchased gift certificates and gift cards. When the 'Search' button is clicked, results that match the entered search criteria are displayed in the select gift certificates and cards section. When a gift certificate or gift card is selected the Gift Certificates and Cards|Details page appears, allowing you to view the basic details of the selected gift certificate or gift card.
The following image illustrates the default Customer Services application Gift Certificates and Cards|Search page:
The default Customer Services application Gift Certificates and Cards|Search page enables you to search for on-sale/available gift certificates and gift cards using the following criteria:
|
Field |
Description |
|
Gift Cert/Card Number |
Enables you to filter the search based on the unique number generated to identify the gift certificate of gift card when it was purchased.
To add additional fields, click  or press CTRL+TAB once you have made an entry. |
|
Gift Cert/Card Redemption Number |
Enables you to filter the search based on the gift certificate or gift card redemption number. This is generated whenever the gift certificate or gift card is printed.
To add additional fields, click or press CTRL+TAB once you have made an entry. |
|
Recipient |
Enables you to filter the search based on the recipient's name.
To add additional fields, click or press CTRL+TAB once you have made an entry. |
|
Printer Message |
Enables you to filter the search based on the short message that the customer wanted printed on the gift certificate/card (if any) when it was purchased.
To add additional fields, click or press CTRL+TAB once you have made an entry. |
|
Amount |
Enables you to filter the search based on the amount initially loaded on the gift certificate or card.
To add additional fields, click or press CTRL+TAB once you have made an entry. |
|
Balance |
Enables you to filter the search based on the remaining balance on the gift certificate or card.
To add additional fields, click or press CTRL+TAB once you have made an entry. |
|
Order Number |
Enables you to filter the search based on the order associated with the creation of the gift certificate or gift card.
To add additional fields, click or press CTRL+TAB once you have made an entry. |
|
Customer Number |
Enables you to filter the search based on the customer number of the customer associated with the gift certificate or gift card order.
To add additional fields, click or press CTRL+TAB once you have made an entry. |
|
Page Size |
Enables you to specify the number of records to display per page returned in the results. |
|
Search Type |
Enables you to choose the appropriate type of matches you are expecting:
-
Match Any: When you want to search for records containing one or more of the search terms you selected.
-
Match All: When you want to search for records that contain all of the search terms you selected.
|
Other searches can be created using the Business Intelligence and Reports application. For more information, refer to Business Intelligence and Reports - Business Intelligence.
Search Results
The Gift Certificates and Cards|Search page results section contains:
|
Field |
Description |
|
Gift Cert/Card Number |
Displays the gift certificate or card's number. |
|
Gift Cert/Card Redemption Number |
Displays the gift certificate or card's redemption number. |
|
Recipient |
Displays the name of the recipient. |
|
Printer Message |
Displays the short message that the customer wanted printed on the gift certificate/card (if any). |
|
Amount |
Displays the amount initially loaded on the gift certificate or card. |
|
Balance |
Displays the remaining balance on the gift certificate or card. |
Clicking on any of the results opens the Gift Certificates and Cards|Details page.