• Customer Services - Gift Certificates and Gift Cards Pages
  • Customer Services - Gift Certificates and Cards|Search Page
  • Customer Services - Gift Certificates and Cards|Details Page
• Selling Gift Certificates and Gift Cards
  • Rules for Gift Certificates and Gift Cards
  • Adding a Gift Certificate or Gift Card to an Order
  • Viewing the Details of a Gift Certificate or Gift Card
  • Removing Gift Certificates and Gift Cards from an Order
  • Checking the Balance of a Gift Card or Account
  • Reloading a Gift Card or Loading an Account on an Order

You can remove a gift certificate/card from an order as long as the gift certificate/card has not been redeemed and you have appropriate permissions.

To delete a gift certificate/card from an order, complete the following:

1. Open the Customer Services application from the AudienceView Desktop.
2. Select the Order tab.
   The Order|Search page appears.
3. Search for and select the order that you want to work with. For more information, refer to Searching for an Order.
   The Order|Summary page appears.
4. Select the 'del?' check box to the left of the certificate details.
5. Click 'Update Details'.
   The application removes the gift certificate/card and updates the Amount Due.
6. If a refund is required, update the payment details to reflect the refund or credit the customer account.
   For more information, refer to Voiding, Cancelling and Refunding Payments and Using a Customer Account to Make a Payment.
7. Click 'Apply'.
   A window confirms that the application updated the order.
8. Click 'OK'.