You can remove a gift certificate/card from an order as long as the gift certificate/card has not been redeemed and you have appropriate permissions.
To delete a gift certificate/card from an order, complete the following:
- Open the Customer Services application from the AudienceView Desktop.
- Select the Order tab.
The Order|Search page appears.
- Search for and select the order that you want to work with. For more information, refer to Searching for an Order.
The Order|Summary page appears.
- Select the 'del?' check box to the left of the certificate details.
- Click 'Update Details'.
The application removes the gift certificate/card and updates the Amount Due.
- If a refund is required, update the payment details to reflect the refund or credit the customer account.
For more information, refer to Voiding, Cancelling and Refunding Payments and Using a Customer Account to Make a Payment.
- Click 'Apply'.
A window confirms that the application updated the order.
- Click 'OK'.