• Customer Services - Offers Pages
  • Customer Services - Offers|Search Page
  • Customer Services - Offers|Summary Page
  • Customer Services - Offers|Seats Page
  • Customer Services - Offers|Bundles Pages
    • Customer Services - Offers|Bundles|Seats Page
    • Customer Services - Offers|Bundles|Bundles Page
• Using and Managing Offers
  • Creating an Offer
  • Adding a Customer to an Offer
  • Adding Content to a New Offer
    • Adding an Admission to a New Offer
    • Adding a Bundle to a New Offer
    • Adding a Miscellaneous Item to a New Offer
    • Adding a Gift to a New Offer
  • Adding Content to an Existing Offer
    • Adding an Admission to an Existing Offer
    • Adding a Bundle to an Existing Offer
    • Adding a Miscellaneous Item to an Existing Offer
    • Adding a Gift to an Existing Offer
  • Modifying the Details of an Offer
  • Deleting the Content of an Offer
    • Deleting an Admission from an Offer
    • Deleting a Bundle from an Offer
    • Deleting a Miscellaneous Item from an Offer
    • Deleting a Gift from an Offer
  • Managing Offers in the Desktop
    • Accepting an Offer in the Desktop
    • Partially Accepting an Offer in the Desktop
    • Declining an Offer in the Desktop
  • Managing Offers Online
    • Accepting an Offer Online
    • Accessing Offers from Other Customers
    • Declining an Offer Online
  • Using Utilities to Add Offers to a Large Number of Customers
  • Using Utilities to Invoice Customers with Offers

The Offers|Summary page displays the basic information for the selected or created offer. As well, this page displays information regarding any admissions, bundles, miscellaneous items and gifts on the offer.

The following image illustrates the Customer Services application Offers|Summary page:

The Customer Services application Offers|Summary page contains the following properties:

Field	Description
Offer Number	A system-generated number used to identify the order.
Status	Prior to AudienceView 6.8.11, the 'Status' field was a dropdown that allowed users to change the status of the offer. As of AudienceView 6.8.11, the 'Status' field was replaced with a read-only value along with buttons to 'Close' or 'Decline' the offer. This status updates as the offer is updated. The offer can now only be closed or declined by using the buttons. The current status of the offer : Accepted: The the seats on the offer have been purchased. Closed: The offer has expired, and the seats were not purchased. Declined: The seats on the offer were not purchased. Open: The offer is still available to the customer. Partially Accepted: A portion of the seats on the offer were purchased. Partially Accepted and Declined: A portion of the seats on the offer were purchased. The remaining seats were declined. This option only appears if a Partial offer was Partially Accepted. If you are going to manually decline the remaining seats on the offer, ensure that you release them before saving the offer.
Offer Name	The name of the the offer.
Offer Type	The type of offer: Renewal: When the offer is added to an order, the order will become a Renewal type of order, allowing Online customers access to payment plans and other renewal based functionality. Standard: A one time offer.
Offer Description	A description of the offer.
Customer Number	The customer number of the customer associated to the offer.
Agent Number	The customer number of the agent associated to the offer.
Promotion Code	The promotion associated with the offer. Enter a promotion code into this field or click to search for a promotion. For more information, refer to The Find Promotion Codes Dialog Box.
Access Code	The access code associated to the offer. Customers can enter the access code online to gain access to the offer.
Start Date	The date the offer becomes available. Enter a date or relative date into the field or click or to select the date or relative date. For more information, refer to Using a Calendar to Add a Date and Using Relative Dates and Times.
End Date	The date the offer is no longer available. Enter a date or relative date into the field or click or to select the date or relative date. For more information, refer to Using a Calendar to Add a Date and Using Relative Dates and Times. Once this date has passed, the inventory will be released. If the 'End Date' is updated after the original date has passed and the inventory is still available, it will be added back to the offer.
Balance Due Date	When the offer is added to an order, the date the balance must be paid by. Enter a date or relative date into the field or click or to select the date or relative date. For more information, refer to Using a Calendar to Add a Date and Using Relative Dates and Times. This date determines whether a customer renewing an offer in Online Sales will be given the option to schedule payments.
Redemption Type	The way in which customers can accept the offer: Full: All of the seats on the offer must be accepted Partial: Some of the seats on the offer can be accepted Information If you are going to use Partial offers, ensure that the keepSeats option is selected (highlighted) for the TSorderBO property for the group(s) that will be accepting partial offers. For more information, refer to Enabling Partial Offer Acceptance.

Information When an offer is added to an order, the entries in the 'Offer Type' and 'Balance Due Date' fields are automatically added to the order's 'Order Type' and 'Balance Due Date' fields.

Hint If you want to allow Online customers to use the scheduled payment option, the 'Offer Type' dropdown must be set to Renewal and the 'Balance Due Date' must be at least three months in the future.

Bundles Section

The bundles section displays the bundles on the offer. Click on a bundle to view the corresponding Bundles|Map page.

The following image illustrates the bundles section of the Offers|Summary:

The bundles section on the Offers|Summary page contains the following properties:

Admissions Section

The admissions section displays all the admissions or a summary of the admissions on the offer. The way in which the admissions display on the Offers|Summary page depends on the number of admissions on the offer. If the offer contains fewer admissions than the limit set by your system administrator, each admission displays on the Offers|Summary page, otherwise, a summary displays. This summary displays the performance information and the section, row and seat of the admissions (e.g. Balcony: AA4-5 (2); Main Floor: D8-13 (6), K14-17 (4)). You can view each admission on the Offers|Seats page. Click on a performance or admission to view the corresponding Seats|Map page.

The following image illustrates the admissions section of the Customer Services application Offers|Summary page:

For each performance, the admissions section on the Offers|Summary page contains the following properties:

For each displayed admission, the admissions section of the Offers|Summary page contains the following properties:

Miscellaneous Items Section

The miscellaneous items section displays the miscellaneous items on the offer.

The following image illustrates the miscellaneous items section of the Offers|Summary page:

The miscellaneous items section on the Offers|Summary page contains the following properties:

Gifts Section

The gifts section displays any gifts(donations) on the offer.

The gifts section on the Offers|Summary page contains the following properties: