• Customer Services - Offers Pages
  • Customer Services - Offers|Search Page
  • Customer Services - Offers|Summary Page
  • Customer Services - Offers|Seats Page
  • Customer Services - Offers|Bundles Pages
    • Customer Services - Offers|Bundles|Seats Page
    • Customer Services - Offers|Bundles|Bundles Page
• Using and Managing Offers
  • Creating an Offer
  • Adding a Customer to an Offer
  • Adding Content to a New Offer
    • Adding an Admission to a New Offer
    • Adding a Bundle to a New Offer
    • Adding a Miscellaneous Item to a New Offer
    • Adding a Gift to a New Offer
  • Adding Content to an Existing Offer
    • Adding an Admission to an Existing Offer
    • Adding a Bundle to an Existing Offer
    • Adding a Miscellaneous Item to an Existing Offer
    • Adding a Gift to an Existing Offer
  • Modifying the Details of an Offer
  • Deleting the Content of an Offer
    • Deleting an Admission from an Offer
    • Deleting a Bundle from an Offer
    • Deleting a Miscellaneous Item from an Offer
    • Deleting a Gift from an Offer
  • Managing Offers in the Desktop
    • Accepting an Offer in the Desktop
    • Partially Accepting an Offer in the Desktop
    • Declining an Offer in the Desktop
  • Managing Offers Online
    • Accepting an Offer Online
    • Accessing Offers from Other Customers
    • Declining an Offer Online
  • Using Utilities to Add Offers to a Large Number of Customers
  • Using Utilities to Invoice Customers with Offers

From time to time, offers may expire or require that their basic information be updated. You are able to update the basic information such as the end date of the offer to extend the customer's ability to accept the offer.

To update the details of an offer, complete the following:

1. Open the Customer Services application from the AudienceView Desktop.
2. Select the Offers tab.
   The Offers|Search page appears.
3. Search for and select the desired offer. For more information, refer to the Customer Services - Offers|Search Page and Performing Searches.
   The Offers|Summary page appears.
4. Edit the basic offer information displayed in the offer summary groupbox:
   • Status: The status of the offer. Most commonly, you will want to use the 'Open' status so that the customer will have the opportunity to respond to the offer.
   • Offer Name: The name that you want to give the offer
   • Offer Type: The type of offer; 'Standard' for a one-off offer, 'Renewal' for a renewal offer for a previous bundle, performance, miscellaneous item or donation
   • Offer Description: The description that you want to use for the offer
   • Promotion: The promotion code that you want to associate to the offer
   • Access Code: The access code you can provide to the offer so that the customer can access the offer online
   • Start Date: The first day that the offer will be available
   • End Date: The date the offer will expire
   • Balance Due Date: The date the balance of the contents of the offer must be paid by
5. To associate a new customer to the offer:
   1. Click the hyperlinked customer number beside the 'Customer Number' field. 
      The Customer|Search page appears.
   2. Search for or create the desired customer.
      For more information, refer to Searching for a Customer or Creating a Customer Account.
   3. Click 'Offers' and select Add to Offer.
      You are returned to the Offers|Summary page with the customer associated to the offer.
6. Click 'Apply'.
   A window confirms that the application updated the offer.
7. Click 'OK'.