AudienceView Connect

Declining an Offer Online

When an offer has been created for a customer, they are able to decline the offer using the Online application. The customer logs into their online account and declines the offer.

To decline an offer Online, complete the following:

  1. Navigate to the Online application.
  2. Click on the 'My Account' action link to navigate to the 'My Account' page to log into the online application.
  3. Log into the application using the appropriate user name and password.
    You are navigated to the web sales home page.
  4. Click on the 'My Account' action link.
    You are navigated to the 'Account Options' page. If offers are available, this will be indicated under the Messages section of the page.
  5. Click the 'You have offer(s)' hyperlink or the Offers tab.
    You are navigated to the Offers page.
  6. Click the Decline hyperlink in the row corresponding with the offer that you want decline.
    A window prompts you to confirm that you want to decline the offer and release the items.
  7. Click 'OK'.
    The offer is removed from the Offers page.
  8. If the offer 'Type' was set to Partial, you can remove seats that you do not want to purchase:
    1. Select the 'Remove' check box next to the seat(s) that you do not want to purchase.
    2. Click 'Update'.
      The screen refreshes and the seat has been removed from the shopping cart.
  9. Pay for the order as per a usual online order.

When you return to the Offers section within My Account, you can decline the seats that you did not purchase by clicking the Decline Remaining hyperlink.