• Customer Services - Offers Pages
  • Customer Services - Offers|Search Page
  • Customer Services - Offers|Summary Page
  • Customer Services - Offers|Seats Page
  • Customer Services - Offers|Bundles Pages
    • Customer Services - Offers|Bundles|Seats Page
    • Customer Services - Offers|Bundles|Bundles Page
• Using and Managing Offers
  • Creating an Offer
  • Adding a Customer to an Offer
  • Adding Content to a New Offer
    • Adding an Admission to a New Offer
    • Adding a Bundle to a New Offer
    • Adding a Miscellaneous Item to a New Offer
    • Adding a Gift to a New Offer
  • Adding Content to an Existing Offer
    • Adding an Admission to an Existing Offer
    • Adding a Bundle to an Existing Offer
    • Adding a Miscellaneous Item to an Existing Offer
    • Adding a Gift to an Existing Offer
  • Modifying the Details of an Offer
  • Deleting the Content of an Offer
    • Deleting an Admission from an Offer
    • Deleting a Bundle from an Offer
    • Deleting a Miscellaneous Item from an Offer
    • Deleting a Gift from an Offer
  • Managing Offers in the Desktop
    • Accepting an Offer in the Desktop
    • Partially Accepting an Offer in the Desktop
    • Declining an Offer in the Desktop
  • Managing Offers Online
    • Accepting an Offer Online
    • Accessing Offers from Other Customers
    • Declining an Offer Online
  • Using Utilities to Add Offers to a Large Number of Customers
  • Using Utilities to Invoice Customers with Offers

You are able to create a new offer for a customer or agent. Offers behave similarly to orders in that they can be created initially and have items attached to them such as admissions or bundles. You are also able to gather instances of admissions, bundles and more, and bring them to a new instance of an offer as well. For more information, refer to Customer Services - Offers|Summary Page.

To create an offer, complete the following:

1. Open the Customer Services application from the AudienceView Desktop.
2. Select the Offers tab. 
   The Offers|Search page appears.
3. Click 'Create New'.
   The Offer|Summary page appears. For more information, refer to Customer Services - Offers|Summary Page.
4. Add the appropriate items to the offer:

   If you want to add	Then
   admissions to the offer,	Select the Seats tab and search for the performance(s) you want to add to the offer. For more information, refer to Adding an Admission to a New Offer.
   bundles to the offer,	Select the Bundles tab and search for the bundle(s) you want to add to the offer. For more information, refer to Adding a Bundle to a New Offer.
   miscellaneous items to the offer,	Select the Miscellaneous Items tab and search for the miscellaneous item(s) you want to add to the offer. For more information, refer to Adding a Miscellaneous Item to a New Offer.
   gifts to the offer,	Select the Gifts tab and search for the gift that you want to add to the offer. For more information, refer to Adding a Gift to a New Offer.

   Hint At anytime, click 'Update Details' to view the updated offer summary without saving the offer.

5. If you want to add a customer or agent to the offer, refer to Adding a Customer to an Offer. 
6. Enter the name of the offer into the 'Offer Name' field.
7. Enter the date or relative date that the offer will no longer be available into the 'End Date' field or click  or  to select the date or relative date.
   For more information, refer to Using a Calendar to Add a Date and Using Relative Dates and Times.
   Once this date has passed, the inventory will be released. If the 'End Date' is updated after the original date has passed and the inventory is still available, it will be added back to the offer.
8. Select an option from the 'Redemption Type' dropdown:
   • Partial: The offer can be partially accepted.
   • Full: The entire offer must be accepted.

     Information If you are going to use Partial offers, ensure that the keepSeats option is selected (highlighted) for the TSorderBO property for the group(s) that will be accepting partial offers. For more information, refer to Enabling Partial Offer Acceptance.

9. Enter any additional offer details into the applicable fields of the offer summary section.
   For more information refer to Customer Services - Offers|Summary Page.
10. Click 'Create'.
    A window confirms that the application created the offer.

    Hint To cancel an offer before you save the offer, click 'Create New' or 'Next Customer'. Once you save the offer, it can no longer be cancelled.

11. Click 'OK'.

Hint If you want to allow Online customers to use the scheduled payment option, the 'Offer Type' dropdown must be set to Renewal and the 'Balance Due Date' must be at least three months in the future.