• Creating an Offer
• Adding a Customer to an Offer
• Adding Content to a New Offer
  • Adding an Admission to a New Offer
  • Adding a Bundle to a New Offer
  • Adding a Miscellaneous Item to a New Offer
  • Adding a Gift to a New Offer
• Adding Content to an Existing Offer
  • Adding an Admission to an Existing Offer
  • Adding a Bundle to an Existing Offer
  • Adding a Miscellaneous Item to an Existing Offer
  • Adding a Gift to an Existing Offer
• Modifying the Details of an Offer
• Deleting the Content of an Offer
  • Deleting an Admission from an Offer
  • Deleting a Bundle from an Offer
  • Deleting a Miscellaneous Item from an Offer
  • Deleting a Gift from an Offer
• Managing Offers in the Desktop
  • Accepting an Offer in the Desktop
  • Partially Accepting an Offer in the Desktop
  • Declining an Offer in the Desktop
• Managing Offers Online
  • Accepting an Offer Online
  • Accessing Offers from Other Customers
  • Declining an Offer Online
• Using Utilities to Add Offers to a Large Number of Customers
• Using Utilities to Invoice Customers with Offers

In the same manner that you can add admissions to an existing order, you can add seats to performances to an existing offer.

To add seats to an existing offer, complete the following:

1. Open the Customer Services application from the AudienceView Desktop.
2. Select the Offers tab.
   The Offers|Search page appears.
3. Search for and select the desired offer. For more information, refer to the Customer Services - Offers|Search Page and Performing Searches.
   The Offers|Summary page appears.
4. Select the Seats tab.
   The Seats|Search page appears.
5. Search for the desired performance.
   For more information, refer to Customer Services - Seat|Search Page and Performing Searches.
6. Best Available: To add seats to the offer using Best Available:
   1. Select the performance you would like to work with from the 'select performance' section in the Seats|Search page, by clicking the box with a checkmark to the left of the performance name.
   2. Click 'Best Available'.
      The Seats|Best Available page appears.
   3. Enter the desired information for the seats that you want to add in the fields in the best available seats group box.
      For more information, refer to Selecting Seats Using Best Available.
   4. Click 'Add to Offer'.
      You are returned to the Offers|Summary page, with the seats added to the offer.
7. Map Select: To add seats to the offer using Map Select:
   1. Click on the performance you would like to work with from the 'select performance' section in the Seats|Search page.
      The Seats|Map page appears.
   2. If the seat map is divided into sections, select the desired section.
      For more information, refer to Navigating Venues Maps with Multiple Screens.
   3. Click the red 'Offer' button.
      The banner at the top of the Seats|Map page becomes highlighted in red.
   4. Select the desired seats.
      For more information, refer to Adding Seats to an Order Using the Seat Map.
   5. Click 'Offer Summary'.
      You are returned to the Offers|Summary page, with the seats added to the offer.
8. Click 'Apply'.
   A window confirms that the application updated the offer.
9. Click 'OK'.
   You are returned to the Offers|Summary page.