AudienceView Connect

Partially Accepting an Offer in the Desktop

Partial offers can be created so that customers have the option of selecting only a portion of the admissions being offered to them. Only offers with a 'Redemption Type' of Partial can be partially accepted. Only the admissions can be selected, if other items exist on the partial offer (i.e. bundles, miscellaneous items and gifts) they will be added to the first order. They cannot be partially accepted. Once the items have been added to an order, the remaining offer will not have access to them. The portions of the offer that have already been purchased will remain visible in the offer, but are not accessible. Once a partial offer has been completely filled, the 'Status' will change from Partially Accepted to Accepted.

AudienceView Online customers can partially accept offers via the customerOffers.asp page.

To partially accept an offer in the Desktop on behalf of the customer, complete the following:

  1. Open the Customer Services application from the AudienceView Desktop.
  2. Select the Offers tab.
    The Offers|Search page appears.
  3. Search for and select the desired offer. For more information, refer to the Customer Services - Offers|Search Page and Performing Searches.
    The Offers|Summary page appears.
  4. Click on the performance row that you want to partially accept seats for.
    The section expands, displaying all of the available seats.
  5. Select the 'select?' check box next to the seats that you want to accept.
  6. Click 'Add For Partial Acceptance'
    The selected seats grey-out.
  7. For every performance that you want to partially accept seats for, repeat the process from Step 4.
  8. Click 'Add to Order'.
    The Order|Summary page appears. The selected content of the offer is now converted into an order. All order pricing is available in the order at this point.
  9. Manage the content of the order as necessary and pay off the order as per the request of the customer.
    For more information, refer to Creating an Order and Handling Customer Payments.

Once an order has been created for a partial offer acceptance, the order number will appear on the Offer|Summary page in the 'Order' column. If the remaining seats are accepted on a different order, that order number will appear.

If the offer has expired, you will receive a message stating "This Offer has expired and cannot be added to the order." At this point, the offer cannot be accepted by the customer. You are able to update the expiry date details to make the offer valid again or you can create a new offer for the customer. For more information, refer to Modifying the Details of an Offer and Creating an Offer