Once a customer has an offer submitted to them and they decide to decline the offer or partially decline the offer, you can decline the seats remaining on the offer on their behalf.
To decline the offer in the Desktop application on behalf of the customer, complete the following:
- Open the Customer Services application from the AudienceView Desktop.
- Select the Offers tab.
The Offers|Search page appears.
- Search for and select the desired offer. For more information, refer to the Customer Services - Offers|Search Page and Performing Searches.
The Offers|Summary page appears with the desired offer displayed.
- To decline an entire offer:
- Prior to AudienceView 6.8.11: Select Declined from the 'Status' dropdown in the offer summary section.
- As of AudienceView 6.8.11: Click 'Decline' next to the read-only 'Status' in the offer summary section.
- To decline a partially accepted offer:
- Prior to AudienceView 6.8.11: Select Partially Accepted and Declined from the 'Status' dropdown in the offer summary section. This option only appears if a Partial offer was Partially Accepted.
- As of AudienceView 6.8.11: Partially accept the offer, and then click 'Decline' next to the read-only 'Status' in the offer summary section.
- Click 'Apply'.
A window will prompt you to confirm that you want to decline the offer.
- Click 'OK'.