AudienceView Connect
AudienceView Documentation

Unlocking an Online User Account

In the event that a user has exceeded the number of allowed log-in attempts and has been locked out, an error message will appear indicating that the account has been locked. The user must contact a customer service representative to have the account unlocked.

To unlock a user account, complete the following:

  1. Open the Customer Services application from the AudienceView Desktop.
    The Customer|Search page appears.
  2. Search for and select the customer whose user account needs to be unlocked. For more information, refer to Searching for a Customer or Contact.
    If you selected the default contact, the Customer|Basic page will appear, otherwise the Customer|Advanced page will appear.
  3. Select the Users tab.
    The Customer|Users page appears.
    This page lists any existing online accounts for the customer.
  4. Click on the online user account in the users section.
    The edit user section appears.
  5. Click 'Unlock User'.
    The application unlocks the account and the user can now access his/her online account.