• About Promotions
• Managing Customer Memberships
  • Adding a Membership to an Account
  • Deleting a Membership from an Account
• Managing Customer Benefits
  • Adding a Benefit to an Account
  • Modifying Benefit Details
  • Deleting a Benefit from an Account
• Managing Customer Passes
  • Modifying a Customer Pass Description
  • Deleting or Cancelling a Customer Pass

To manually add benefits to a customer account, complete the following:

1. Open the Customer Services application from the AudienceView Desktop.
   The Customer|Search page appears.
2. Search for and select the customer account you want to add a benefit to. For more information, refer to Searching for a Customer or Contact.
   If you selected the default contact, the Customer|Basic page will appear, otherwise the Customer|Advanced page will appear.
3. Select the Entitlements tab.
   The Customer|Entitlements|Memberships page appears.
4. Select the Benefits tab.
   The Customer|Entitlements|Benefits page appears.

   Information You can only add a benefit to an existing customer account. You cannot add a benefit to a new customer account that has not been saved.

5. Click 'Add Benefit'.
   A new blank record will display with editing shown in the 'del?' column and Ad Hoc in the 'Membership' column. Ad Hoc indicates that the benefit is being added manually. A new section will also display to allow you to add the new benefit.
   
6. Enter the benefit details into the applicable fields.
   For more information, refer to Customer Services - Customer|Entitlements|Benefits.
7. Click 'Apply'.
   A window confirms that the application updated the customer.
8. Click 'OK'.