• About Promotions
• Managing Customer Memberships
  • Adding a Membership to an Account
  • Deleting a Membership from an Account
• Managing Customer Benefits
  • Adding a Benefit to an Account
  • Modifying Benefit Details
  • Deleting a Benefit from an Account
• Managing Customer Passes
  • Modifying a Customer Pass Description
  • Deleting or Cancelling a Customer Pass

Once a pass has been assigned to a customer, you can modify the description of the pass.

To modify the description of a customer’s pass, complete the following:

1. Open the Customer Services application from the AudienceView Desktop.
   The Customer|Search page appears.
2. Search for and select the customer that you want to work with. For more information, refer to Searching for a Customer or Contact.
   If you selected the default contact, the Customer|Basic page will appear, otherwise the Customer|Advanced page will appear.
3. Select the Entitlements tab.
   The Customer|Entitlements|Memberships page appears.
4. Select the Passes tab.
   The Customer|Entitlements|Passes page appears.
5. Click on the pass record that you want to edit.
   The pass details appear.
6. In the ‘Description’ field, enter a new description for the pass.
7. Click 'Apply'.
   A window confirms that the application updated the customer.
8. Click 'OK'.