You can delete a benefit from a customer account if the benefit is not associated with an order and you have the appropriate permissions.
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Information
If a benefit was earned through a membership, the benefit will be removed from the customer account if the membership is removed. |
To delete a benefit from a customer account, complete the following:
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Open the Customer Services application from the AudienceView Desktop.
The Customer|Search page appears.
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Search for and select the customer account whose benefit you want to delete. For more information, refer to Searching for a Customer or Contact.
If you selected the default contact, the Customer|Basic page will appear, otherwise the Customer|Advanced page will appear.
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Select the Entitlements tab.
The Customer|Entitlements|Memberships page appears.
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Select the Benefits tab.
The Customer|Entitlements|Benefits page appears.
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Select the 'del?' check box beside the benefit you are removing.
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Click 'Apply'.
A window confirms that the application updated the customer.
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Click 'OK'.
The application deletes the benefit from the account’s record.