AudienceView Connect

Deleting or Cancelling a Customer Pass

Once a pass has been assigned to a customer, you can delete the pass at any time if:

  • The pass has not been assigned admissions that have been printed.
  • You have the appropriate permissions.

If you attempt to delete a pass to which admissions have been assigned and tickets printed, the application will prompt you to cancel the pass instead. Cancelling the pass will remove the admissions from the pass and make the pass unusable at the performance. Even after removing the admissions, you cannot delete the pass from the customer.

If the pass you are deleting has admissions, but tickets have not been printed, deleting the pass will remove the pass from the customer’s account and remove all admissions from the pass.

You can use a Business Intelligence extract to view the admissions on a pass. For more information, refer to Business Intelligence and Reports.

Deleting and cancelling removes all the admissions from the pass. If you want to remove a specific admission from a pass, you can update the order on which the admission was assigned to the pass. For more information, refer to Removing an Admission from a Customer’s Pass.

To delete or cancel a pass, complete the following:

  1. Open the Customer Services application from the AudienceView Desktop.
    The Customer|Search page appears.
  2. Search for and select the customer account whose pass you want to delete or cancel. For more information, refer to Searching for a Customer or Contact.
    If you selected the default contact, the Customer|Basic page will appear, otherwise the Customer|Advanced page will appear.
  3. Select the Entitlements tab.
    The Customer|Entitlements|Memberships page appears.
  4. Select the Passes tab.
    The Customer|Entitlements|Passes page appears.
  5. Select the 'del?' check box beside the pass you are deleting or cancelling.
  6. Click 'Apply'.
    If the pass Then
    has associated admissions, the application prompts you to cancel the pass.
    Click 'OK' to continue and the application will remove all the admissions from the pass.
    does not have associated admissions, A window confirms that the application updated the customer.
  7. Click 'OK'.