Provided that the membership is not in use and you have the appropriate permissions, you can delete a membership from a customer’s account. Deleting a membership does not delete any associated passes, but will delete any associated benefits.
To delete a membership from a customer account, complete the following:
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Open the Customer Services application from the AudienceView Desktop.
The Customer|Search page appears.
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Search for and select the customer account you want to delete a membership from. For more information, refer to Searching for a Customer or Contact.
If you selected the default contact, the Customer|Basic page will appear, otherwise the Customer|Advanced page will appear.
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Select the Entitlements tab.
The Customer|Entitlements|Memberships page appears.
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Select the 'del?' check box beside the membership that you are removing.
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Click 'Apply'.
A window confirms that the application updated the customer.
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Click 'OK'.