AudienceView Connect
AudienceView Documentation

Reactivating a Suspended or Closed Customer Account

To reactivate a Suspended or Closed customer account, complete the following:

  1. Open the Customer Services application from the AudienceView Desktop.
    The Customer|Search page appears.
  2. Search for and select the customer account you want to reactivate. For more information, refer to Searching for a Customer or Contact.
    If you selected the default contact, the Customer|Basic page will appear, otherwise the Customer|Advanced page will appear.
  3. Select the Basic tab, if necessary.
  4. Expand the customer state section.
  5. Enter a brief description (e.g. the reason for reactivating the account) in the 'State Change Reason' field.
  6. Click 'Activate'.
    A window confirms that the application reactivated the customer account.
  7. Click 'OK'.

The account’s 'State' and the 'State Change Description' fields are updated to reflect your changes.