• About Agents
• Creating a Customer Account
• Contacts and Linking Accounts
  • Contacts
    • Creating a Contact
    • Selecting a New Default Contact for a Customer Account
    • Deleting a Contact
  • Linking Customer Accounts
    • Viewing an Account Linkage
    • Creating an Account Linkage
    • Modifying an Account Linkage
    • Deleting an Account Linkage
• Managing Customer Addresses
  • Viewing Addresses Associated to an Account
  • Adding an Address to an Existing Customer Account
  • Setting the Default Address for the Customer Account
  • Setting a Contact’s Default Address
  • Deleting an Address
• Customer Associations and Message Sources
• Customer Affiliations
  • Creating a Customer Affiliation
  • Modifying a Customer Affiliation
  • Deleting a Customer Affiliation
• Adding Default Payment Information for a Customer Account
• Searching for a Customer or Contact
• Hiding Duplicate Contact Information from Searches
• Modifying a Customer Account
• Working with Customer States
  • Viewing a Customer's State
  • Changing a Customer’s State
  • Suspending or Closing a Customer Account
  • Forgetting a Customer Account
  • Reactivating a Suspended or Closed Customer Account
• Merging Customer Accounts
• Flagging Duplicate Accounts
• Transferring Account Balances
• Entitlements -- Memberships, Benefits, Passes and Offers
  • About Promotions
  • Managing Customer Memberships
    • Adding a Membership to an Account
    • Deleting a Membership from an Account
  • Managing Customer Benefits
    • Adding a Benefit to an Account
    • Modifying Benefit Details
    • Deleting a Benefit from an Account
  • Managing Customer Passes
    • Modifying a Customer Pass Description
    • Deleting or Cancelling a Customer Pass
• Setting and Managing Customer Donation Opportunity Forecasts
  • Setting a Donation Opportunity Forecast
  • Modifying a Donation Opportunity Forecast
  • Deleting a Donation Opportunity Forecast
• Using Customer Notes
• Creating a Customer Pop-Up Message
• Using the Customer Biography Report
• Tracking Current Customer Orders and Status
• Deleting a Customer Account

A customer account can have many associated addresses. You may want to have multiple addresses to reflect a billing address, delivery address or a contact’s address. You can also add temporary addresses that expire after a specified date.

To add an address to a customer account, complete the following:

1. Open the Customer Services application from the AudienceView Desktop.
   The Customer|Search page appears.
2. Search for and select the customer account you want to add an address to. For more information, refer to Searching for a Customer or Contact.
   If you selected the default contact, the Customer|Basic page will appear, otherwise the Customer|Advanced page will appear.
3. Select the Advanced tab, if necessary.
4. Click 'Add Address'.
   The page refreshes, clearing the address section. New Address is added to the 'Address ID' dropdown.
5. Enter all relevant address information into the appropriate fields.
   For more information, refer to Address Section.
6. Click 'Apply'.
   A window confirms that the application updated the customer.
7. Click 'OK'.
   The new address appears in the 'Address ID' dropdown.