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The Customer Services application is the gateway to your customer ticketing service. This is where you interact with your customer base to provide personalized service. The flexibility of AudienceView allows you to sell tickets how and when you want.
From within the Customer Services application, you can build and manage customer profile data, take orders, find the best available seats quickly, manage bundles, create and manage notes, manage the purchase and use of gift certificates or gift cards, process donations and view your end of day balance.
For an outline of the Customer Services Guide's content, refer to the Customer Services Content Map.
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Tab |
Description |
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The Customer tab enables you to add a customer, locate existing customers, modify customer information, create notes and so on.
For more information, refer to Customer Services Customers. |
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The Order tab enables you to manage orders and order related information.
For more information, refer to Customer Services Order. |
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The Seats tab enables you to search for and select seats using various methods, perform a quick sale and check seating availability.
For more information, refer to Customer Services Seats. |
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The Bundles tab enables you to search for available bundles, view bundle details and purchase by venue map.
For more information, refer to Customer Services Bundles. |
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The Miscellaneous Items tab enables you to search for available miscellaneous items, view miscellaneous item details and purchase items.
For more information, refer to Customer Services Miscellaneous Items. |
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The Offers tab enables you to search for offers that have been made to customers, view the details of customer offers and create new offers for customers.
For more information, refer to Customer Services Offers. |
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The Gift Certs/Cards tab enables you to search for those gift certificates and gift cards purchased by customers and view their details.
For more information, refer to Customer Services Gift Certificates and Gift Cards. |
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The Gifts tab enables you to search for existing donations to add them to orders and offers.
For more information, refer to Customer Services Gifts. |
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The End of Day Balance tab enables you to view the details for orders, customers and ticket sales as well as a summary view of sales by payment method.
For more information, refer to Customer Services End of Day Balance Pages. |