• Utilities Content Map
• The Maximum Number of Records that can be Processed
• Business Intelligence Queries (Extracts)
• Utilities Customers
  • Utilities Customers Pages
    • Utilities Customers-Query Select Page
    • Utilities Customers-Customer Marketing Page
    • Utilities Customers-Add Offers Page
  • Performing Customers Batch Processes
    • Updating Customer Marketing Data in Batches
    • Generating Offers in a Batch
      • Searching for Customers Eligible for Offers
      • Selecting Customers Eligible for Offers
      • Making Customer Offers
• Utilities Customer Merge
  • Utilities Customer Merge Pages
    • Utilities Customer Merge-Search Page
    • Utilities Customer Merge-Details Page
    • Utilities Customer Merge-Details Page (AudiencView 6.3.2)
    • Utilities Customer Merge-Query Page
    • Utilities Customer Merge-Results Page
  • Merging Customer Accounts in a Batch
    • Creating and Executing a Customer Account Merge Query (Prior to AudienceView 6.3.2)
    • Creating and Executing a Customer Account Merge Query (AudienceView 6.3.2)
    • Modifying an Executed Customer Account Merge Query
    • Merging a Batch of Customer Accounts
• Utilities Orders
  • Utilities Orders Pages
    • Utilities Orders-Query Select Page
    • Utilities Orders-Order Invoice Page
    • Utilities Orders-Order Update Page
    • Utilities Orders-Order Marketing Page
  • Performing Orders Batch Processes
    • Printing Order Invoices in a Batch
    • Updating Orders in a Batch
      • Searching for Orders to Update in a Batch
      • Updating Order Details in a Batch
      • Adding Gifts to Orders in a Batch
      • Adding Miscellaneous Items to Orders in a Batch
      • Deleting Performances or Bundles from Orders in a Batch
    • Updating Order Marketing Data in a Batch
• Utilities Offers
  • Utilities Offers Pages
    • Utilities Offers-Query Select Page
    • Utilities Offers-Offer Invoice Page
    • Utilities Offers-Offer Update Page
  • Performing Offers Batch Processes
    • Printing Offer Invoices
      • Searching for Applicable Offers to Invoice
      • Generating Offer Invoices
    • Updating Offers in a Batch
      • Searching for Offers to Update in a Batch
      • Updating Offer Start and End Dates in a Batch
      • Updating Offer Statuses in a Batch
      • Declining Offers in a Batch
      • Removing Promotional Codes from Offers in a Batch
      • Updating Promotional Codes on Offers in a Batch
• Utilities Renewals
  • Utilities Renewals Pages
    • Utilities Renewals-Search Page
    • Utilities Renewals-Details Page
    • Utilities Renewals-Seating Page
    • Utilities Renewals-Gifts Page
    • Utilities Renewals-Miscellaneous Items Page
    • Utilities Renewals-Results Page
  • Handling Renewals
    • Creating an Offer Renewal
    • Creating an Order Renewal
    • Creating an Update Order Renewal
    • Working with Renewal Seat Rules
      • Creating a Renewal Seat Rule
      • Modifying a Renewal Seat Rule
      • Deleting a Renewal Seat Rule
    • Working with Renewal Gift Rules
      • Creating a Renewal Gift Rule
      • Modifying a Renewal Gift Rule
      • Deleting a Renewal Gift Rule
    • Working with Renewal Miscellaneous Item Rules
      • Creating a Renewal Miscellaneous Item Rule
      • Modifying a Renewal Miscellaneous Item Rule
      • Deleting a Renewal Miscellaneous Item Rule
    • Running a Renewal
    • Modifying a Renewal
    • Deleting a Renewal
• Utilities Print
  • Utilities Print Pages
    • Utilities Print-Print Query Select Page
    • Utilities Print-Order Print Page
    • Utilities Print-Print Cancel Page
  • Printing in Batches
    • Printing and Reprinting Tickets in a Batch
    • Cancelling Printed Tickets in a Batch
• Utilities Performance
  • Utilities Performance Pages
    • Utilities Performance-Template Page
    • Utilities Performance-Admissions Page
    • Utilities Performance-Tickets Page
  • Modifying Performances in a Batch
    • Searching for Performances to Update in a Batch
    • Updating Performance Holds, Price Zones or Fill Zones in a Batch
    • Adding Admissions to Performances in a Batch
    • Removing Admissions from Performances in a Batch
    • Adding or Cancelling Third Party Tickets
      • Notes About Entering Ticket Numbers
      • Adding Third Party Ticket Numbers
      • Cancelling Third Party Ticket Numbers
• Utilities Pledges
  • Utilities Pledges Pages
    • Utilities Pledges-Tax Receipts Page
    • Utilities Pledges-Thank You Letters Page
  • Handling Pledges in a Batch
    • Extracting Tax Receipt Data
    • Extracting Thank You Letter Data
    • Using Mail Merge to Print Tax Receipts and Thank You Letters
• Utilities Dataloader
  • Utilities Dataloader Pages
    • Utilities Dataloader-Search Page
    • Utilities Dataloader-Load Page
    • Utilities Dataloader-Results Page
  • Using the Dataloader
    • How the Dataloader Works
    • Best Practices for Dataloader Use
    • The Control Files for the Dataloader
    • Editing the Control File
    • Adding Control Files to the Dataloader Control File List
    • Creating a Dataloader Job
    • Scheduling a Dataloader Job to be Run
    • Updating the Details of a Dataloader Job
    • Deleting a Dataloader Job

The following sections describe the Utilities application Customer Merge pages:

• Utilities Customer Merge-Search Page
• Utilities Customer Merge-Details Page (Prior to AudiencView 6.3.2)
• Utilities Customer Merge-Details Page (AudiencView 6.3.2)
• Utilities Customer Merge-Query Page
• Utilities Customer Merge-Results Page

Warning Account merges cannot be reversed. It is recommended that you create a backup of the database before merging accounts.