• Utilities Renewals Pages
  • Utilities Renewals-Search Page
  • Utilities Renewals-Details Page
  • Utilities Renewals-Seating Page
  • Utilities Renewals-Gifts Page
  • Utilities Renewals-Miscellaneous Items Page
  • Utilities Renewals-Results Page
• Handling Renewals
  • Creating an Offer Renewal
  • Creating an Order Renewal
  • Creating an Update Order Renewal
  • Working with Renewal Seat Rules
    • Creating a Renewal Seat Rule
    • Modifying a Renewal Seat Rule
    • Deleting a Renewal Seat Rule
  • Working with Renewal Gift Rules
    • Creating a Renewal Gift Rule
    • Modifying a Renewal Gift Rule
    • Deleting a Renewal Gift Rule
  • Working with Renewal Miscellaneous Item Rules
    • Creating a Renewal Miscellaneous Item Rule
    • Modifying a Renewal Miscellaneous Item Rule
    • Deleting a Renewal Miscellaneous Item Rule
  • Running a Renewal
  • Modifying a Renewal
  • Deleting a Renewal

To modify an existing renewal, complete the following:

1. Open the Utilities application from the AudienceView Desktop.
2. Select the Renewals tab.
   The Renewals|Search page appears.
3. Search for and select the renewal that you want to modify. For more information, refer to Utilities Renewals-Search Page and Performing Searches.
   The Renewals|Details page appears.
4. Modify the applicable fields.
   For more information, refer to Utilities Renewals-Details Page.
   • To modify seating rules, refer to Utilities Renewals-Seating Page and Modifying a Renewal Seat Rule.
   • To modify gift rules, refer to Utilities Renewals-Gifts Page and Modifying a Renewal Gift Rule.
   • To modify miscellaneous item rules, refer to Utilities Renewals-Miscellaneous Items Page and Modifying a Renewal Miscellaneous Item Rule.
5. Click 'Apply'
   A window confirms that the application updated the renewal.
6. Click 'OK'.

   Caution If a value was not entered in the 'Offer Start Date' field, the offer start date will be the date when the renewal was run ('Execute' was clicked). Online customers will immediately be able to see the offer when they log into their accounts.

Caution Once a renewal has been created, you can click 'Execute' at any time to run the batch of renewals, even if there are unsaved changes. If you do not click 'Apply' after modifying a renewal, the changes will not be saved and you will not be able to search for the updated renewal later.