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AudienceView Documentation

6.3.0 Application Documentation

Getting Started: The Getting Started Guide provides an introduction to AudienceView and provides basic information that can be used throughout the application (e.g. how to perform searches and use notes).
Customer Services Guide: The Customer Services Guide outlines the different pages within the Customer Services application and how to use them to create customer accounts, to sell tickets, merchandise and gift certificates/cards and how to create offers.
Utilities Guide: The Utilities Guide outlines the different pages within the Utilities application and how to use them to complete batch processes (e.g. updating multiple orders, printing invoices)
My AudienceView Guide: The My AudienceView Guide outlines the different pages within the My AudienceView application and how to use them to manage tasks and notes.
Business Intelligence and Reports Guide: The Business Intelligence and Reports Guide outlines how to use the Buiness Intelligence and Reports application to create queries and run reports.
Access Control Guide: The Access Control Guide outlines how to configure Access Control and mobile devices so that tickets can be scanned when customers enter/leave a venue.
Email Marketing Guide: The Email Marketing Guide outlines how to use the Correspondence application to provide customers with emailed information regarding upcoming events, promotions and fundraising campaigns.

Application Configuration Guide: The Application Configuration Guide outlines how to use the Venue Configuration, Product Configuration, Legends, General Configuration and Funds Management applications to configure AudienceView so that tickets can be sold.
Administration Guide: The Administration Guide outlines how to use the Application Security application to configure permissions for users, groups and roles and how to use the Registry application to customize most aspects of AudienceView.
AudienceView Branding Guide: The AudienceView Branding Guide outlines how to customize your Online sales channel, including image guidelines. This guide also outlines all of the configurable labels available for AudienceView Online/Mobile.
Online and Mobile Configuration Guide: The Online and Mobile Configuration Guide outlines how to use the Content Management application to configure your organization's web presence so that tickets can be sold online and via mobile devices.
AudienceView Kiosk Configuration Guide: The AudienceView Kiosk Guide outlines how to configure your 'self-serve box office' kiosk (if applicable).

AVTiki Guide The AVTiki Guide outlines how to configure and use AudienceView's integrated Facebook platform.

AudienceView Glossary: The AudienceView Glossary defines and describes various terms commonly used throughout AudienceView and the product documentation.