• Utilities Content Map
• The Maximum Number of Records that can be Processed
• Business Intelligence Queries (Extracts)
• Utilities Customers
  • Utilities Customers Pages
    • Utilities Customers-Query Select Page
    • Utilities Customers-Customer Marketing Page
    • Utilities Customers-Add Offers Page
  • Performing Customers Batch Processes
    • Updating Customer Marketing Data in Batches
    • Generating Offers in a Batch
      • Searching for Customers Eligible for Offers
      • Selecting Customers Eligible for Offers
      • Making Customer Offers
• Utilities Customer Merge
  • Utilities Customer Merge Pages
    • Utilities Customer Merge-Search Page
    • Utilities Customer Merge-Details Page
    • Utilities Customer Merge-Details Page (AudiencView 6.3.2)
    • Utilities Customer Merge-Query Page
    • Utilities Customer Merge-Results Page
  • Merging Customer Accounts in a Batch
    • Creating and Executing a Customer Account Merge Query (Prior to AudienceView 6.3.2)
    • Creating and Executing a Customer Account Merge Query (AudienceView 6.3.2)
    • Modifying an Executed Customer Account Merge Query
    • Merging a Batch of Customer Accounts
• Utilities Orders
  • Utilities Orders Pages
    • Utilities Orders-Query Select Page
    • Utilities Orders-Order Invoice Page
    • Utilities Orders-Order Update Page
    • Utilities Orders-Order Marketing Page
  • Performing Orders Batch Processes
    • Printing Order Invoices in a Batch
    • Updating Orders in a Batch
      • Searching for Orders to Update in a Batch
      • Updating Order Details in a Batch
      • Adding Gifts to Orders in a Batch
      • Adding Miscellaneous Items to Orders in a Batch
      • Deleting Performances or Bundles from Orders in a Batch
    • Updating Order Marketing Data in a Batch
• Utilities Offers
  • Utilities Offers Pages
    • Utilities Offers-Query Select Page
    • Utilities Offers-Offer Invoice Page
    • Utilities Offers-Offer Update Page
  • Performing Offers Batch Processes
    • Printing Offer Invoices
      • Searching for Applicable Offers to Invoice
      • Generating Offer Invoices
    • Updating Offers in a Batch
      • Searching for Offers to Update in a Batch
      • Updating Offer Start and End Dates in a Batch
      • Updating Offer Statuses in a Batch
      • Declining Offers in a Batch
      • Removing Promotional Codes from Offers in a Batch
      • Updating Promotional Codes on Offers in a Batch
• Utilities Renewals
  • Utilities Renewals Pages
    • Utilities Renewals-Search Page
    • Utilities Renewals-Details Page
    • Utilities Renewals-Seating Page
    • Utilities Renewals-Gifts Page
    • Utilities Renewals-Miscellaneous Items Page
    • Utilities Renewals-Results Page
  • Handling Renewals
    • Creating an Offer Renewal
    • Creating an Order Renewal
    • Creating an Update Order Renewal
    • Working with Renewal Seat Rules
      • Creating a Renewal Seat Rule
      • Modifying a Renewal Seat Rule
      • Deleting a Renewal Seat Rule
    • Working with Renewal Gift Rules
      • Creating a Renewal Gift Rule
      • Modifying a Renewal Gift Rule
      • Deleting a Renewal Gift Rule
    • Working with Renewal Miscellaneous Item Rules
      • Creating a Renewal Miscellaneous Item Rule
      • Modifying a Renewal Miscellaneous Item Rule
      • Deleting a Renewal Miscellaneous Item Rule
    • Running a Renewal
    • Modifying a Renewal
    • Deleting a Renewal
• Utilities Print
  • Utilities Print Pages
    • Utilities Print-Print Query Select Page
    • Utilities Print-Order Print Page
    • Utilities Print-Print Cancel Page
  • Printing in Batches
    • Printing and Reprinting Tickets in a Batch
    • Cancelling Printed Tickets in a Batch
• Utilities Performance
  • Utilities Performance Pages
    • Utilities Performance-Template Page
    • Utilities Performance-Admissions Page
    • Utilities Performance-Tickets Page
  • Modifying Performances in a Batch
    • Searching for Performances to Update in a Batch
    • Updating Performance Holds, Price Zones or Fill Zones in a Batch
    • Adding Admissions to Performances in a Batch
    • Removing Admissions from Performances in a Batch
    • Adding or Cancelling Third Party Tickets
      • Notes About Entering Ticket Numbers
      • Adding Third Party Ticket Numbers
      • Cancelling Third Party Ticket Numbers
• Utilities Pledges
  • Utilities Pledges Pages
    • Utilities Pledges-Tax Receipts Page
    • Utilities Pledges-Thank You Letters Page
  • Handling Pledges in a Batch
    • Extracting Tax Receipt Data
    • Extracting Thank You Letter Data
    • Using Mail Merge to Print Tax Receipts and Thank You Letters
• Utilities Dataloader
  • Utilities Dataloader Pages
    • Utilities Dataloader-Search Page
    • Utilities Dataloader-Load Page
    • Utilities Dataloader-Results Page
  • Using the Dataloader
    • How the Dataloader Works
    • Best Practices for Dataloader Use
    • The Control Files for the Dataloader
    • Editing the Control File
    • Adding Control Files to the Dataloader Control File List
    • Creating a Dataloader Job
    • Scheduling a Dataloader Job to be Run
    • Updating the Details of a Dataloader Job
    • Deleting a Dataloader Job

The Utilities application Renewals pages enable you to renew subscription bundles, offers and donations as required.

The following sections describe how to update renewal information in a batch:

• Creating an Offer Renewal: Describes how to create an offer renewal.
• Creating an Order Renewal: Describes how to create an order renewal.
• Creating an Update Order Renewal: Describes how to update an existing order (e.g. if you have sold a Draw Down bundle that now has performances associated to it).
• Working with Renewal Seat Rules: Provides a brief introduction to seat rules.
  • Creating a Renewal Seat Rule: Describes how to create a new seat rule for a renewal.
  • Modifying a Renewal Seat Rule: Describes how to modify a seat rule on an existing renewal.
  • Deleting a Renewal Seat Rule: Describes how to delete a seat rule from an existing renewal.
• Working with Renewal Gift Rules: Provides a brief introduction to gift rules.
  • Creating a Renewal Gift Rule: Describes how to create a new gift rule for a renewal.
  • Modifying a Renewal Gift Rule: Describes how to modify a gift rule on an existing renewal.
  • Deleting a Renewal Gift Rule: Describes how to delete a gift rule from an existing renewal.
• Working with Renewal Miscellaneous Item Rules: Provides a brief introduction to miscellaneous item rules.
  • Creating a Renewal Miscellaneous Item Rule: Describes how to create a miscellaneous item rule for a renewal.
  • Modifying a Renewal Miscellaneous Item Rule: Describes how to modify a miscellaneous item rule on an existing renewal.
  • Deleting a Renewal Miscellaneous Item Rule: Describes how to delete a miscellaneous item rule from an existing renewal.
• Running a Renewal: Describes how to run a renewal.
• Modifying a Renewal: Describes how to modify an existing renewal.
• Deleting a Renewal: Describes how to delete an existing renewal.

Hint If your attempt to renew renewal subscriptions was not successful, check these possible common problems that may arise and the reasons: The renewal seat was not available to your current role in one or more of the new bundle performances (i.e. it was sold, on offer or inaccessible hold level). The original bundle and new bundle contained one or more of the same performances. The venue(s) are different than the previous season (if you are attempting to renew to the same seat). A bundle can contain multiple venues, but they must remain the same from year to year. The bundle was not a subscription bundle and therefore does not have a renewal seat.