Through the Utilities application, you can print large volumes of tickets, reprint tickets using the original delivery method used on the individual orders or reprint tickets using an alternate delivery method (e.g. if there was an issue with mailing customers their tickets, the tickets can be reprinted to be held at the box office for customers to pick up the day of the event).
To print/reprint tickets in a batch, complete the following:
- Open the Utilities application from the AudienceView Desktop.
- Select the Print tab.
The Print|Print Query Select page appears.
 |
Information
Your organization may have additional queries created using the Business Intelligence and Reports application. |
- Select General Print from the Batch Print section.
The query opens in the Print|Order Print page.
- Search for and select the orders that you want to print/reprint. For more information, refer to Utilities Print-Order Print Page and Performing Searches.
Your search results appear in the search results section. If multiple pages of search results are displayed, you can use the '<< Previous' and 'Next >>' buttons to open the additional pages.

- To print/reprint only selected orders, select the check box next to each order that you want to print.
- To print/reprint all of the orders on the current page of search results, click 'Select All'. This will not select orders on other pages. If you want to print/reprint all of the search results, you can choose Print All Results at the end of this procedure.
 |
Caution
If you search for orders containing Performance A, all orders containing the performance will be returned in the search results section, including orders that contain multiple performances. If you print/reprint these orders, all of the tickets for all of the performances on the order will be printed/reprinted. You can further refine your search query, or select the 'Print Queried Performance(s)' check box in the print criteria section to only print/reprint tickets for Performance A.
These selections are defined by the entries made in your search criteria fields:
- Print Queried Bundle(s)
- Print Queried Hold Zones(s)
- Print Queried Performance(s)
- Print Queried Price Type(s)
- Print Queried Price Zone(s)
- Print Queried Row(s)
- Print Queried Section(s)
|
- If required, select the check box for each warning message that you want to surpress from the suppress warning messages section.
The table below describes each of the options:
Field |
Description |
Print Fully Printed Orders |
Enables you to print/reprint orders that have been fully printed. |
Print Orders with Requests |
Enables you to print/reprint orders with requests attached. |
Print Overpaid Orders |
Enables you to print/reprint orders that are overpaid (i.e. have a credit balance). |
Print Underpaid Orders |
Enables you to print/reprint orders that have a balance owing. |
- If you want to update the status to Printed without actually printing ticket(s), select the 'Preprinted Tickets' check box.
 |
Information
When preprinting, payment receipts and header cards are not printed. |
- Choose an option:
If you want to |
then |
print or reprint all of the orders returned in your search results (including results found on multiple pages) using the original delivery method on the order, |
click 'Print All'. |
print or reprint the selected orders using the original delivery method on the order, |
click 'Print Selected'. |
reprint the selected orders using an alternate delivery method (e.g. if there was an issue with mailing customers their tickets, the tickets can be reprinted to be held at the box office for customers to pick up the day of the event), |
click 'ALT Print Selected' and select the appropriate delivery method from the dropdown. |
The batch results section appears at the bottom of the page indicating the progress of the batch and the success or failure of the processing for each order. When completed, a Batch Number appear at the top and Batch Run Completed! appears at the bottom of the batch results section.
The batch number can be used in some searches (e.g. audits in Application Security or to cancel tickets).
 |
Hint
If you need to find the batch number later, you can search for it on the Print|Print Cancel page, which displays the batch number in its search results. |