• Email Marketing Content Map
• Correspondence Correspondence
  • Correspondence Correspondence Pages
    • Correspondence Correspondence-Search Page
    • Correspondence Correspondence-Details Page
  • Using Correspondence
• Correspondence Messages
  • Correspondence Messages Pages
    • Correspondence Messages-Search Page
    • Correspondence Messages-Basic Page
    • Correspondence Messages-Build Page
    • Correspondence Messages-Schedule Page
    • Correspondence Messages-Preview Page
  • Sending Messages
    • Creating a Message
    • Building the Content of a Message
    • Using the Rich Text Editor to Create the Content of a Message
      • Rich Text Formats and Operations for Messages
      • Selecting and Using a Template for a Message
      • Copying Selected Text from Microsoft Word Documents into a Message
      • Searching for Text in a Message
      • Finding and Replacing Text in a Message
      • Creating a Link in a Message
      • Creating and Using an Anchor in a Message
      • Creating an Email Link in a Message
      • Inserting an Image in a Message
      • Editing an Image in a Message
      • Inserting a File in a Message
      • Inserting a Table in a Message
      • Editing a Table in a Message
      • Inserting a Horizontal Line in a Message
      • Inserting an Emoticon in a Message
      • Inserting a Special Character in a Message
      • Inserting a Page Break in a Message
      • Customizing the Message Text Appearance
      • Viewing the Message in Full Screen
    • Using the Source Editor to Create the Content of a Message
      • HTML Restrictions Within Messages
    • Building Links to Performances, Bundles, Articles and Miscellaneous Items in a Message
      • Linking to a Performance in a Message
      • Linking to a Bundle in a Message
      • Linking to an Article in a Message
      • Linking to a Miscellaneous Item in a Message
      • Linking to a Gift in a Message
      • Referrer Codes
    • Inserting Tags into a Message
    • Previewing a Message
    • Testing and Scheduling Messages
      • Permission and Content Requirements for Scheduling Message
      • Sending a Test Message
      • Scheduling a Message
    • Modifying a Message
    • Copying a Message
    • Deleting a Message
• Managing Customer Communication and Marketing Preferences
  • Opting Customers into Email Communications by Default
  • Opting Customers Out of Email Marketing by Default
  • Default Customer Email Marketing Message Preferences
    • Opt-In Options - Customer Communication Preferences List
    • Opt-Out Options - Customer Marketing Preferences List
  • Creating a Single Click Unsubscribe Link
  • Creating Mailing Lists
    • Creating BI Queries for Email Messages
    • Mailing List - Customer Communications Preferences
    • Do Not Mail List - Customer Marketing Preferences
  • Assigning Email Preferences
    • Assigning a Communication Preference
    • Assigning a Message Source
    • Assigning a Marketing Preference
• Email Marketing Best Practices

The following sections describe how to work with and send email messages:

• Creating a Message: Describes how to create a new email.
• Building the Content of a Message: Describes how to build the content of an email.
• Using the Rich Text Editor to Create the Content of a Message: Describes how to use the rich text editor to create an email.
  • Rich Text Formats and Operations for Messages: Describes the various buttons and functions that can be used to create a message using the rich text editor.
  • Selecting and Using a Template for a Message: Describes how to use a template to create a message.
  • Copying Selected Text from Microsoft Word Documents into a Message: Describes how to copy text from a Word document into a message.
  • Searching for Text in a Message: Describes how to serach for text within a message.
  • Finding and Replacing Text in a Message: Describes how to use the Find and Replace functionality within a message.
  • Creating a Link in a Message: Describes how to create a hyperlink within a message.
  • Creating and Using an Anchor in a Message: Describes how to create and use anchors within a message.
  • Creating an Email Link in a Message: Describes how to create a link to an email address within a message.
  • Inserting an Image in a Message: Describes the ways in which an image can be inserted into a message.
    • Inserting an Image from your Computer in a Message: Describes how to insert an image that has been saved on your computer.
      • Creating Subfolders and Directories for a Message: Describes how to create subfolders/directories to store and organize images uploaded from your computer.
      • Changing AudienceView Content Storage Settings for a Message: Describes how to change the sort and display options.
    • Inserting an Image from the Internet in a Message: Describes how to insert images from the internet.
  • Editing an Image in a Message: Describes how to edit an image within a message.
  • Inserting a File in a Message: Describes how to insert a file within a message.
  • Inserting a Table in a Message: Describes how to insert a table within a message.
  • Editing a Table in a Message: Describes how to edit a table within a message.
  • Inserting a Horizontal Line in a Message: Describes how to insert a horizontal line to separate sections of a message.
  • Inserting an Emoticon in a Message: Describes how to insert emoticons in a message.
  • Inserting a Special Character in a Message: Describes how to insert special characters in a message
  • Inserting a Page Break in a Message: Describes how to insert a page break (for printing purposes) within a message.
  • Customizing the Message Text Appearance: Describes how to customize the appearance of text within a message.
  • Viewing the Message in Full Screen: Describes how to preview the message in full screen.
• Using the Source Editor to Create the Content of a Message: Describes how to use the source editor to create an email.
  • HTML Restrictions Within Messages: Describes some of the HTML restrictions specific to messages.
• Building Links to Events, Bundles, Articles and Miscellaneous Items in a Message: Describes how to build links to specific products and items within an email.
  • Linking to a Performance in a Message: Describes how to create a link to a performance within a message.
  • Linking to a Bundle in a Message: Describes how to create a link to a bundle within a message.
  • Linking to an Article in a Message: Describes how to create a link to an article within a message.
  • Linking to a Miscellaneous Item in a Message: Describes how to create a link to a miscellaneous item within a message.
  • Linking to a Gift in a Message: Describes how to create a link to a gift within a message.
  • Referrer Codes: Describe how to embed referrer codes in links to track customers actions.
• Inserting Tags into a Message: Describes how to insert tags in an email.
• Previewing a Message: Describes how to preview an email before it is sent.
• Testing and Scheduling Messages: Describes how to test and send scheduled messages, and the permissions and content that are required.
  • Permission and Content Requirements for Scheduling Message: Describes the necessary permissions that must be configured to send scheduled messages.
  • Sending a Test Message: Describes how to send a test message to ensure that mail service is configured and that message appear appropriately to receipients.
  • Scheduling a Message: Describes how to schedule the time and date that messages will be sent (immediately, at a specific time or periodically by day, week or month.
• Modifying a Message: Describes how to modify an existing email.
• Copying a Message: Describes how to copy an existing email.
• Deleting a Message: Describes how to delete an existing email.