The following image illustrates the Correspondence application Correspondence|Details page:

The Correspondence application Correspondence|Details page contains the following properties:
Field |
Description |
Correspondence Code |
Displays the correspondence code. |
Description |
Displays the description of the correspondence. |
Solicitation Amount |
Displays the solicitation amount. |
Document |
Displays the type of document that the correspondence was sent as. |
Response Due Date |
Displays the response due date. |
Owner |
Displays the owner of the correspondence. |
Additional Info |
Displays any additional information that might have been included with the original correspondence. |
Correspondence Notes Section
You can add notes to log problems, comments, compliments or any other information that may be useful to you, a ticket seller or your administrator.
The following image illustrates the notes section of the Correspondence application Correspondence|Details page when the 'Add Note' button is clicked:

The notes section of the Correspondence application Correspondence|Details page contains the following properties:
Field |
Description |
Subject |
The subject for the note.
Subject types are configured using the General Configuration application Lists|Entries page of the note types list. |
Status |
Specifies the note’s status (e.g. In Progress, Completed). |
Due Date |
Specifies a due date for the note’s task.
If you enter a value, the note displays on your My Notes|Home|Created by page in My AudienceView and on the My Notes|Home|Assigned to page for any user that has been selected in the Owners list. |
Access Modes |
Specifies who can read and modify the note once created:
-
Private: Only the note’s creator and owners (if any) can view and modify the note.
-
Public: Any user can view and modify the note.
-
Readable: Any user can view the note, but only its creator and owner(s) (if any) can modify it. This is the default mode.
|
URL |
If required, enter the URL to create a link to a relevant site. |
Message |
The body of the note. |
Owners |
Enables you to select the user(s) who will be responsible for carrying out or following up on this note. The note displays in the owner’s My Notes|Home|Assigned to page (if there is a due date) or My Notes|Notes page (if there is no due date) in My AudienceView.
To select more than one owner, hold CTRL or SHIFT while making your selections. |
File Attachments |
Enables you to attach files to the note. For more information, refer to Adding a File Attachment to a Note. |
Data [1-8] |
Enables you to store additional information specific to your organization.
Any data entered into these fields is searchable through Business Intelligence. To modify a data field label, navigate to the Registry application Registry::EN::Business Objects::TSnotesBO::Notes node and select the field that you want to re-label. |
Multidata [1-2] |
Enables you to store additional information specific to your organization. To add additional fields, click or press CTRL+TAB once you have made an entry.
Any data entered into these fields is searchable through Business Intelligence. To modify a multidata field label, navigate to the Registry application Registry::EN::Business Objects::TSnotesBO::Notes node and select the field that you want to re-label. |
 |
Information
For more information, refer to Using Notes. |