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Version:
6.8.0 Product Documentation
Release Notes
6.3.0 Product Documentation
AudienceView Documentation
Getting Started
Getting Started Content Map
Introduction to AudienceView
AudienceView Applications
AudienceView Desktop
AudienceView Desktop Options Menu
Commonly Used Buttons and Icons
AudienceView Messages
Logging In and Out of AudienceView Desktop
Troubleshooting Desktop Login Failures
Invalid Username or Password
Too Many Invalid Login Attempts
Changing Your Login Settings
Changing Your Login Password
Changing Your User Role
Changing Your Login Location
Changing Your Printer
Changing Your Payment Terminal
Using System Override
Performing Searches
Using Wildcard Characters to Perform a Search
Adding Additional Search Fields
Search Page Settings
Sorting Search Results
Loading a New Search
The Find Dialog Boxes
The Find Appeals Dialog Box
The Find Articles Dialog Box
The Find Benefits Dialog Box
The Find Bundles Dialog Box
The Find Campaigns Dialog Box
The Find Customers Dialog Box
The Find Gifts Dialog Box
The Find Memberships Dialog Box
The Find Miscellaneous Items Dialog Box
The Find Orders Dialog Box
The Find Performances Dialog Box
The Find Price Charts Dialog Box
The Find Programs Dialog Box
The Find Promotion Codes Dialog Box
The Find Questions Dialog Box
The Find Saved Lists Dialog Box
The Find Series Dialog Box
The Find Users Dialog Box
Using a Calendar to Add a Date
Using Relative Dates and Times
Using Notes
Creating a Note
Adding a File Attachment to a Note
Modifying a Note
Deleting a Note
Customer Services Guide
Customer Services Content Map
Customer Services Customers
Customer Services Customer Pages
Customer Services Customer-Search Page
Customer Services Customer-Basic Page
Customer Services Customer-Advanced Page
Customer Services Customer-Notes Page
Customer Services Customer-Users Page
Customer Services Customer-Links Page
Customer Services Customer-Entitlements Pages
Customer Services Customer-Calendar Page
Customer Services Customer-History Pages
Managing Customer Accounts
About Agents
Creating a Customer Account
Contacts and Linking Accounts
Managing Customer Addresses
Customer Associations and Message Sources
Customer Affiliations
Adding Default Payment Information for a Customer Account
Searching for a Customer or Contact
Hiding Duplicate Contact Information from Searches
Modifying a Customer Account
Working with Customer States
Merging Customer Accounts
Flagging Duplicate Accounts
Transferring Account Balances
Entitlements -- Memberships, Benefits, Passes and Offers
Using Customer Notes
Creating a Customer Pop-Up Message
Using the Customer Biography Report
Tracking Current Customer Orders and Status
Deleting a Customer Account
Managing Online User Accounts
Password Settings
Creating an Online User Account for a Customer
How Customers Create Online User Accounts
Logging Into AudienceView Online
Recovering Online User Passwords
Resetting Online User Passwords
Unlocking an Online User Account
Customer Services Order
Customer Services Order Pages
Customer Services Order-Search Page
Customer Services Order-Summary Page
Customer Services Order-Customer Page
Customer Services Order-Notes Page
Customer Services Order-Seats Pages
Customer Services Order-Bundles Pages
Customer Services Order-Other Pages
Customer Services Order-Gifts Page
Customer Services Order-Order History Pages
Handling Customer Orders
Creating an Order
Customers, Agents and Orders
Delivery Methods
Performance Seating Requests
Making a Reservation
Checking a Seat’s Ticket Usage Status
Searching for an Order
Modifying Seats on an Order
Using Order Notes
Managing Customer Passes on an Order
Adding an Offer to an Order
Printing Orders
The Confirmation Email Invoice Template Versus the Order Confirmation Email Template
Billing Customer, Shipping Customer and Agent Email Delivery Combinations
Generating an Invoice
Generating a Tax Receipt
Order History
Handling Customer Payments
Currency Conversions
Using Credit and Debit Cards to Make a Payment
Credit Card Troubleshooting
Using Gift Certificates and Gift Cards to Make a Payment
Using a Customer Account to Make a Payment
Using Direct Debit to Make a Payment (UK)
Using Multiple Payment Methods
Scheduling Payments
Voiding, Cancelling and Refunding Payments
Payment Allocations
Customer Services Seats
Customer Services Seat Pages
Customer Services Seat-Search Page
Customer Services Seat-Map Page
Customer Services Seat-Availability Page
Customer Services Seat-Best Available Page
Customer Services Seat-Quick Sale Page
Customer Services Seat-Calendar Page
Making Seat Selections
Searching for a Performance in Customer Services
Searching for a Performance Using the Seat-Calendar
Notes About Selecting Seats Using the Seat Map
Adding Seats to an Order Using the Seat Map
Deleting an Admission Using the Seat Map
Selecting Seats Using Best Available
Updating Holds Using the Seat Map
Using Quick Sales
On Offer Timeouts
Customer Services Bundles
Customer Services Bundles Pages
Customer Services Bundles-Search Page
Customer Services Bundles-Details Page
Customer Services Bundles-Map Page
Customer Services Bundles-Miscellaneous Items Page
Customer Services Bundles-Gifts Page
Selling Bundles
Rules for Selling Bundles
Bundle Instances and Charges
Renewing Bundles with Customer Numbers
Rules for Including Bundles in Orders
Bundles and Entitlements
Adding a Bundle to an Order
Selecting Bundle Seats
Assigning a Bundle’s Admissions to a Pass
Saving an Unfulfilled or Partially Fulfilled Bundle
Removing a Bundle from an Order
Customer Bundle Requests
Customer Services Miscellaneous Items
Customer Services Miscellaneous Items Pages
Customer Services Miscellaneous Items-Search Page
Customer Services Miscellaneous Items-Details Page
Selling Miscellaneous Items
Miscellaneous Items and Entitlements
Adding a Miscellaneous Item to an Order
Viewing or Modifying a Miscellaneous Item on an Order
Deleting a Miscellaneous Item from an Order
Customer Services Offers
Customer Services Offers Pages
Customer Services Offers-Search Page
Customer Services Offers-Summary Page
Customer Services Offers-Seats Page
Customer Services Offers-Bundles Pages
Using and Managing Offers
Creating an Offer
Adding a Customer to an Offer
Adding Content to a New Offer
Adding Content to an Existing Offer
Modifying the Details of an Offer
Deleting the Content of an Offer
Managing Offers in the Desktop
Managing Offers Online
Using Utilities to Add Offers to a Large Number of Customers
Using Utilities to Invoice Customers with Offers
Customer Services Gift Certificates and Gift Cards
Customer Services Gift Certificates and Gift Cards Pages
Customer Services Gift Certificates and Cards-Search Page
Customer Services Gift Certificates and Cards-Details Page
Selling Gift Certificates and Gift Cards
Rules for Gift Certificates and Gift Cards
Adding a Gift Certificate or Gift Card to an Order
Viewing the Details of a Gift Certificate or Gift Card
Removing Gift Certificates and Gift Cards from an Order
Checking the Balance of a Gift Card or Account
Reloading a Gift Card or Loading an Account on an Order
Customer Services Gifts
Customer Services Gifts-Search Page
Handling Gifts (Donations)
Adding a Gift to an Order
Removing a Gift from an Order
Customer Services End of Day Balance Pages
Utilities Guide
Utilities Content Map
The Maximum Number of Records that can be Processed
Business Intelligence Queries (Extracts)
Utilities Customers
Utilities Customers Pages
Utilities Customers-Query Select Page
Utilities Customers-Customer Marketing Page
Utilities Customers-Add Offers Page
Performing Customers Batch Processes
Updating Customer Marketing Data in Batches
Generating Offers in a Batch
Utilities Customer Merge
Utilities Customer Merge Pages
Utilities Customer Merge-Search Page
Utilities Customer Merge-Details Page
Utilities Customer Merge-Details Page (AudiencView 6.3.2)
Utilities Customer Merge-Query Page
Utilities Customer Merge-Results Page
Merging Customer Accounts in a Batch
Creating and Executing a Customer Account Merge Query (Prior to AudienceView 6.3.2)
Creating and Executing a Customer Account Merge Query (AudienceView 6.3.2)
Modifying an Executed Customer Account Merge Query
Merging a Batch of Customer Accounts
Utilities Orders
Utilities Orders Pages
Utilities Orders-Query Select Page
Utilities Orders-Order Invoice Page
Utilities Orders-Order Update Page
Utilities Orders-Order Marketing Page
Performing Orders Batch Processes
Printing Order Invoices in a Batch
Updating Orders in a Batch
Updating Order Marketing Data in a Batch
Utilities Offers
Utilities Offers Pages
Utilities Offers-Query Select Page
Utilities Offers-Offer Invoice Page
Utilities Offers-Offer Update Page
Performing Offers Batch Processes
Printing Offer Invoices
Updating Offers in a Batch
Utilities Renewals
Utilities Renewals Pages
Utilities Renewals-Search Page
Utilities Renewals-Details Page
Utilities Renewals-Seating Page
Utilities Renewals-Gifts Page
Utilities Renewals-Miscellaneous Items Page
Utilities Renewals-Results Page
Handling Renewals
Creating an Offer Renewal
Creating an Order Renewal
Creating an Update Order Renewal
Working with Renewal Seat Rules
Working with Renewal Gift Rules
Working with Renewal Miscellaneous Item Rules
Running a Renewal
Modifying a Renewal
Deleting a Renewal
Utilities Print
Utilities Print Pages
Utilities Print-Print Query Select Page
Utilities Print-Order Print Page
Utilities Print-Print Cancel Page
Printing in Batches
Printing and Reprinting Tickets in a Batch
Cancelling Printed Tickets in a Batch
Utilities Performance
Utilities Performance Pages
Utilities Performance-Template Page
Utilities Performance-Admissions Page
Utilities Performance-Tickets Page
Modifying Performances in a Batch
Searching for Performances to Update in a Batch
Updating Performance Holds, Price Zones or Fill Zones in a Batch
Adding Admissions to Performances in a Batch
Removing Admissions from Performances in a Batch
Adding or Cancelling Third Party Tickets
Utilities Pledges
Utilities Pledges Pages
Utilities Pledges-Tax Receipts Page
Utilities Pledges-Thank You Letters Page
Handling Pledges in a Batch
Extracting Tax Receipt Data
Extracting Thank You Letter Data
Using Mail Merge to Print Tax Receipts and Thank You Letters
Utilities Dataloader
Utilities Dataloader Pages
Utilities Dataloader-Search Page
Utilities Dataloader-Load Page
Utilities Dataloader-Results Page
Using the Dataloader
How the Dataloader Works
Best Practices for Dataloader Use
The Control Files for the Dataloader
Editing the Control File
Adding Control Files to the Dataloader Control File List
Creating a Dataloader Job
Scheduling a Dataloader Job to be Run
Updating the Details of a Dataloader Job
Deleting a Dataloader Job
My AudienceView Guide
My AudienceView Content Map
My AudienceView My Notes
My AudienceView My Notes Pages
My AudienceView My Notes-Home Page
My AudienceView My Notes-Notes Page
Calendar View in the My Notes-Home Page
Using My Notes
Monitoring Existing Notes in My AudienceView
Viewing My Notes
Printing a Note
Creating a Notes BI Extract
My AudienceView My Settings-Password
My AudienceView My Settings-Password Page
Changing Your Password in My AudienceView
My AudienceView My Executive BI
My AudienceView My Executive BI Pages
My AudienceView My Executive BI-Saved Page
My AudienceView My Executive BI-Parameters Page
My AudienceView My Executive BI-Preview Page
Running an Executive BI
Business Intelligence and Reports Guide
Business Intelligence and Reports Content Map
Reporting Permissions Requirements
Business Intelligence and Reports Generated Reports
Business Intelligence and Reports Generated Reports Pages
Business Intelligence and Reports Generated Reports-Reports Page
Business Intelligence and Reports Generated Reports-Parameters Page
Using Generated Reports
Running a Generated Report
Changing the Output of a Generated Report
Saving a Report
Date Formats within AudienceView Reports
AudienceView Reports
Access Control Reports
Accounting Reports
Charges Report
Donation Reports
Marketing Reports
Miscellaneous Items Report
Pricing Reports
Sales Reports
Security Reports
Technical Reports
Business Intelligence and Reports Saved Reports
Business Intelligence and Reports Saved Reports Pages
Business Intelligence and Reports Saved Reports-Reports Page
Business Intelligence and Reports Saved Reports-Parameters Page
Using Saved Reports
Running a Saved Report
Changing the Output of a Saved Report
Configuring Saved Report Folders
Modifying a Saved Report
Copying a Saved Report
Deleting a Saved Report
Scheduling a Report to Run at Regular Intervals
Creating a Scheduled Report
Business Intelligence and Reports Business Intelligence
Business Intelligence and Reports Business Intelligence Pages
Business Intelligence and Reports Business Intelligence-Search Page
Business Intelligence and Reports Business Intelligence-Results Page
Business Intelligence and Reports Business Intelligence-Formulas Page
Business Intelligence and Reports Business Intelligence-Criteria Page
Business Intelligence and Reports Business Intelligence-Filters Page
Business Intelligence and Reports Business Intelligence-Preview Page
Using Business Intelligence
Masking Payment Methods
Creating a BI Query
Working with BI Criteria
Working with BI Filters
Working with BI Formulas
Working with Result Members
Running a BI Query
AudienceView Charting
Saving a BI Query
Saving a BI Query to a Folder (Custom Searches)
Scheduling a BI Query
Creating a Customer Correspondence Extract
Joining BI Queries
Copying a Saved Query
Deleting a Saved Query
Business Intelligence and Reports Saved Business Intelligence
Business Intelligence and Reports Saved Business Intelligence Pages
Business Intelligence and Reports Saved Business Intelligence-Saved Queries Page
Business Intelligence and Reports Saved Business Intelligence-Parameters Page
Business Intelligence and Reports Saved Business Intelligence-Preview Page
Running a Saved BI Query
Download Report Portal
Access Control Guide
Access Control Content Map
Configuring Access Control
Configuring Access Control Security Settings
Configuring Access Control User Permissions
Creating Username and Password Barcodes and QR Codes for Scanners
Configuring Available Access Control Pages
Configuring Marking Options
Configuring Access Control Notifications
Configuring Default Scan Colours
Setting Successful Scan Colours by Price Type
Setting Failed Scan Colours by Error Code
Configuring Notification Sounds
Configuring Access Control Fields
Configuring Access Control-Specific Field Labels
Global Customizations
Customizing Fields within a Business Object or Collection Object
Customizing Ticket Scanning Errors
Configuring Access Control Mobile Devices
Access Control Assumptions
Additional Access Control Documentation
Before You Configure Your Mobile Device
Getting to Know Your Mobile Computer
Identifying the Windows Version on Your Mobile Computer
Identifying Your Model of Mobile Computer
Identifying Whether Your MC3090 Model Can Play Sounds
DataWedge Configuration (MC50)
Installing DataWedge
Enabling DataWedge for Barcode Capture
Symbol PocketBrowser Configuration (MC3090)
Installing Symbol PocketBrowser
Launching Symbol PocketBrowser
Setting the Internet Explorer Home Page
Configuring Notifications on a Mobile Computer
Adjusting the Volume
DataWedge Notifications
Disabling Keyboard Sounds on the MC3090
Adjusting the Font Size
Scanning Tickets
Logging On to Access Control
Access Control Options Page
Troubleshooting Access Control Login Problems
Changing Your Access Control Password
Marking Tickets
Access Control Notifications
Scanning Bundle Passes
Troubleshooting Ticket Scanning Errors
Searching for a Performance in Access Control
Checking a Ticket’s Status
Showing Order and Customer Details
Ticket Scanning Reports Available Through Access Control
Understanding a Ticket’s Status
Scanned Tickets Report within Access Control
Additional Ticket Scanning Reporting Options
Email Marketing Guide
Email Marketing Content Map
Correspondence Correspondence
Correspondence Correspondence Pages
Correspondence Correspondence-Search Page
Correspondence Correspondence-Details Page
Using Correspondence
Correspondence Messages
Correspondence Messages Pages
Correspondence Messages-Search Page
Correspondence Messages-Basic Page
Correspondence Messages-Build Page
Correspondence Messages-Schedule Page
Correspondence Messages-Preview Page
Sending Messages
Creating a Message
Building the Content of a Message
Using the Rich Text Editor to Create the Content of a Message
Using the Source Editor to Create the Content of a Message
Building Links to Performances, Bundles, Articles and Miscellaneous Items in a Message
Inserting Tags into a Message
Previewing a Message
Testing and Scheduling Messages
Modifying a Message
Copying a Message
Deleting a Message
Managing Customer Communication and Marketing Preferences
Opting Customers into Email Communications by Default
Opting Customers Out of Email Marketing by Default
Default Customer Email Marketing Message Preferences
Opt-In Options - Customer Communication Preferences List
Opt-Out Options - Customer Marketing Preferences List
Creating a Single Click Unsubscribe Link
Creating Mailing Lists
Creating BI Queries for Email Messages
Mailing List - Customer Communications Preferences
Do Not Mail List - Customer Marketing Preferences
Assigning Email Preferences
Assigning a Communication Preference
Assigning a Message Source
Assigning a Marketing Preference
Email Marketing Best Practices
Customer Services Content Map
Product Guides
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6.3.0 Product Documentation
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6.3.0 Application Documentation
>
AudienceView User Guides
>
Customer Services Guide
>
Customer Services Content Map
Table of Contents
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Next
The following is a list of all of the pages contained within the
Customer Services Guide
:
Customer Services Content Map
Customer Services Customers
Customer Services Customer Pages
Customer Services Customer-Search Page
Customer Services Customer-Basic Page
Customer Services Customer-Advanced Page
Customer Services Customer-Notes Page
Customer Services Customer-Users Page
Customer Services Customer-Links Page
Customer Services Customer-Entitlements Pages
Customer Services Customer-Entitlements-Memberships Page
Customer Services Customer-Entitlements-Benefits Page
Customer Services Customer-Entitlements-Passes Page
Customer Services Customer-Entitlements-Offers Page
Customer Services Customer-Calendar Page
Customer Services Customer-History Pages
Customer Services Customer-History-Orders Page
Customer Services Customer-History-Payments Page
Customer Services Customer-History-Correspondence Page
Customer Services Customer-History-Gifts Page
Customer Services Customer-History-Bundles Page
Customer Services Customer-History-Performances Page
Customer Services Customer-History-Request Page
Customer Services Customer-History-Seats Page
Customer Services Customer-History-Gift Certificates-Cards Page
Customer Services Customer-History-Miscellaneous Items Page
Customer Services Customer-History-Passes Page
Managing Customer Accounts
About Agents
Creating a Customer Account
Contacts and Linking Accounts
Contacts
Creating a Contact
Selecting a New Default Contact for a Customer Account
Deleting a Contact
Linking Customer Accounts
Viewing an Account Linkage
Creating an Account Linkage
Modifying an Account Linkage
Deleting an Account Linkage
Managing Customer Addresses
Viewing Addresses Associated to an Account
Adding an Address to an Existing Customer Account
Setting the Default Address for the Customer Account
Setting a Contact’s Default Address
Deleting an Address
Customer Associations and Message Sources
Customer Affiliations
Creating a Customer Affiliation
Modifying a Customer Affiliation
Deleting a Customer Affiliation
Adding Default Payment Information for a Customer Account
Searching for a Customer or Contact
Hiding Duplicate Contact Information from Searches
Modifying a Customer Account
Working with Customer States
Viewing a Customer's State
Changing a Customer’s State
Suspending or Closing a Customer Account
Reactivating a Suspended or Closed Customer Account
Merging Customer Accounts
Flagging Duplicate Accounts
Transferring Account Balances
Entitlements -- Memberships, Benefits, Passes and Offers
About Promotional Codes
Managing Customer Memberships
Adding a Membership to an Account
Deleting a Membership from an Account
Managing Customer Benefits
Adding a Benefit to an Account
Modifying Benefit Details
Deleting a Benefit from an Account
Managing Customer Passes
Modifying a Customer Pass Description
Deleting or Cancelling a Customer Pass
Using Customer Notes
Creating a Customer Pop-Up Message
Using the Customer Biography Report
Tracking Current Customer Orders and Status
Deleting a Customer Account
Managing Online User Accounts
Password Settings
Creating an Online User Account for a Customer
How Customers Create Online User Accounts
Logging Into AudienceView Online
Recovering Online User Passwords
Resetting Online User Passwords
Unlocking an Online User Account
Customer Services Order
Customer Services Order Pages
Customer Services Order-Search Page
Customer Services Order-Summary Page
Customer Services Order-Customer Page
Customer Services Order-Notes Page
Customer Services Order-Seats Pages
Customer Services Order-Seats-Seats Page
Customer Services Order-Seats-Requests Page
Customer Services Order-Bundles Pages
Customer Services Order-Bundles-Bundles Page
Customer Services Order-Bundles-Seats Page
Customer Services Order-Bundles-Items Page
Customer Services Order-Bundles-Gifts Page
Customer Services Order-Bundles-Requests Page
Customer Services Order-Bundles-Charges Page
Customer Services Order-Other Pages
Customer Services Order-Other-Items Page
Customer Services Order-Other-Charges Page
Customer Services Order-Gifts Page
Customer Services Order-Order History Pages
Customer Services Order-Order History-Order Page
Customer Services Order-Order History-Seats Page
Customer Services Order-Order History-Tickets Page
Customer Services Order-Order History-Gifts Page
Customer Services Order-Order History-Gift Certificates-Cards Page
Customer Services Order-Order History-Charges Page
Customer Services Order-Order History-Miscellaneous Items Page
Customer Services Order-Order History-Payments Page
Customer Services Order-Order History-Bundles Page
Customer Services Order-Order History-Correspondence Page
Handling Customer Orders
Creating an Order
Customers, Agents and Orders
Adding an Existing Customer Account to an Open Order
Creating an Order Using an Existing Customer Account
Adding a New Customer Account to an Open Order
Changing the Customer Account Associated to an Order
Adding a Ship-to Customer Account to an Order
Setting an Agent as the Order Customer
Removing the Customer Account Associated to an Order
Assigning a Customer to an Admission
Delivery Methods
Performance Seating Requests
Creating a Performance Seating Request
Closing a Performance Seating Request
Filling a Performance Seating Request
Making a Reservation
Checking a Seat’s Ticket Usage Status
Searching for an Order
Opening an Order
Using the Default Order Search
Using the Advanced Order Search
Searching for an Order by Credit Card
Modifying Seats on an Order
Changing the Price Type for a Seat on an Order
Changing the Price Type for a Seat on an Order Using the Seat Map
Overriding the Admission Amount or Charge on an Order
Adding New Seats to an Order for the Same Performance
Deleting an Admission from an Order
Using Order Notes
Managing Customer Passes on an Order
Assigning an Admission to a Customer’s Pass
Removing an Admission from a Customer’s Pass
Adding an Offer to an Order
Adding an Offer to an Order Using the Customer Tab
Adding an Offer to an Order Using the Order Tab
Adding an Offer to an Order Using the Offers Tab
Printing Orders
Printing or Reprinting
Preprinting
Printing a Payment Receipt
Printing Gift Certificates and Gift Cards
The Confirmation Email Invoice Template Versus the Order Confirmation Email Template
Billing Customer, Shipping Customer and Agent Email Delivery Combinations
Generating an Invoice
Generating a Tax Receipt
Manually Generating a Tax Receipt
Manually Generating a Tax Receipt Number
Deleting a Tax Receipt
Voiding and Reissuing a Tax Receipt
Voiding a Tax Receipt
Reissuing a Tax Receipt
Order History
Handling Customer Payments
Currency Conversions
Using Credit and Debit Cards to Make a Payment
Credit Card Troubleshooting
Using Gift Certificates and Gift Cards to Make a Payment
Using a Customer Account to Make a Payment
Using Direct Debit to Make a Payment (UK)
Using Multiple Payment Methods
Scheduling Payments
Scheduling a Single Payment
Creating a Payment Plan
Modifying a Scheduled Payment or Payment Plan
Processing a Scheduled Payment or Payment Plan
Deleting a Scheduled Payment or Payment Plan
Voiding, Cancelling and Refunding Payments
Refunding a Payment
Voiding a Payment
Cancelling a Payment
Partially Refunding a Payment
Refunding a Payment Using a Different Payment Method
Cancelling or Voiding a Refund
Payment Allocations
Payment Allocation Rules
Full Allocation
Partial Allocation
Over Allocation
Refund Allocation
Complimentary Tickets
Customer Services Seats
Customer Services Seat Pages
Customer Services Seat-Search Page
Customer Services Seat-Map Page
Customer Services Seat-Availability Page
Customer Services Seat-Best Available Page
Customer Services Seat-Quick Sale Page
Customer Services Seat-Calendar Page
Making Seat Selections
Searching for a Performance in Customer Services
Searching for a Performance Using the Seat-Calendar
Notes About Selecting Seats Using the Seat Map
Adding Seats to an Order Using the Seat Map
Deleting an Admission Using the Seat Map
Selecting Seats Using Best Available
Updating Holds Using the Seat Map
Updating Holds for a Single Performance
Updating Holds for Multiple Performances
Using Quick Sales
On Offer Timeouts
Customer Services Bundles
Customer Services Bundles Pages
Customer Services Bundles-Search Page
Customer Services Bundles-Details Page
Customer Services Bundles-Map Page
Customer Services Bundles-Miscellaneous Items Page
Customer Services Bundles-Gifts Page
Selling Bundles
Rules for Selling Bundles
Bundle Instances and Charges
Renewing Bundles with Customer Numbers
Rules for Including Bundles in Orders
Bundles and Entitlements
Adding a Bundle to an Order
Selecting Bundle Seats
Selecting Bundle Seats Using Best Available
Selecting Bundle Seats Using Map Select
Selecting a Subscription Bundle’s Renewal Seat
Exchanging a Bundle Seat for All Bundle Performances
Exchanging a Bundle Seat in Fewer than All Bundle Performances
Assigning a Bundle’s Admissions to a Pass
Saving an Unfulfilled or Partially Fulfilled Bundle
Removing a Bundle from an Order
Customer Bundle Requests
Creating a Bundle Request
Creating Bundle Upgrade Requests
Closing Bundle Requests and Bundle Upgrade Requests
Filling Bundle Requests
Filling Bundle Upgrade Requests
Customer Services Miscellaneous Items
Customer Services Miscellaneous Items Pages
Customer Services Miscellaneous Items-Search Page
Customer Services Miscellaneous Items-Details Page
Selling Miscellaneous Items
Miscellaneous Items and Entitlements
Adding a Miscellaneous Item to an Order
Viewing or Modifying a Miscellaneous Item on an Order
Deleting a Miscellaneous Item from an Order
Customer Services Offers
Customer Services Offers Pages
Customer Services Offers-Search Page
Customer Services Offers-Summary Page
Customer Services Offers-Seats Page
Customer Services Offers-Bundles Pages
Customer Services Offers-Bundles-Seats Page
Customer Services Offers-Bundles-Bundles Page
Using and Managing Offers
Creating an Offer
Adding a Customer to an Offer
Adding Content to a New Offer
Adding an Admission to a New Offer
Adding a Bundle to a New Offer
Adding a Miscellaneous Item to a New Offer
Adding a Gift to a New Offer
Adding Content to an Existing Offer
Adding an Admission to an Existing Offer
Adding a Bundle to an Existing Offer
Adding a Miscellaneous Item to an Existing Offer
Adding a Gift to an Existing Offer
Modifying the Details of an Offer
Deleting the Content of an Offer
Deleting an Admission from an Offer
Deleting a Bundle from an Offer
Deleting a Miscellaneous Item from an Offer
Deleting a Gift from an Offer
Managing Offers in the Desktop
Accepting an Offer in the Desktop
Partially Accepting an Offer in the Desktop
Declining an Offer in the Desktop
Managing Offers Online
Accepting an Offer Online
Accessing Offers from Other Customers
Declining an Offer Online
Using Utilities to Add Offers to a Large Number of Customers
Using Utilities to Invoice Customers with Offers
Customer Services Gift Certificates and Gift Cards
Customer Services Gift Certificates and Gift Cards Pages
Customer Services Gift Certificates and Cards-Search Page
Customer Services Gift Certificates and Cards-Details Page
Selling Gift Certificates and Gift Cards
Rules for Gift Certificates and Gift Cards
Adding a Gift Certificate or Gift Card to an Order
Viewing the Details of a Gift Certificate or Gift Card
Removing Gift Certificates and Gift Cards from an Order
Checking the Balance of a Gift Card or Account
Reloading a Gift Card or Loading an Account on an Order
Customer Services Gifts
Customer Services Gifts-Search Page
Handling Gifts (Donations)
Adding a Gift to an Order
Removing a Gift from an Order
Customer Services End of Day Balance Pages
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