To delete a gift from an offer, complete the following:
- Open the Customer Services application from the AudienceView Desktop.
- Select the Offers tab.
The Offers|Search page appears.
- Search for and select the offer that you want to work with. For more information, refer to the Customer Services Offers-Search Page and Performing Searches.
The Offers|Summary page appears.
- Select the 'del?' check box beside the donation you want to remove.
- To select all of the displayed donations, click 'Select All'.
Checkmarks appear in all of the displayed donation check boxes.
- To deselect all donations, click 'Deselect All'.
The existing checkmarks are removed from all of the displayed gifts check boxes.
- Click 'Delete'.
The selected gifts are removed from the offer display.
- Click 'Apply'.
A window confirms that the application updated the offer.
- Click 'OK'.