• Creating an Offer
• Adding a Customer to an Offer
• Adding Content to a New Offer
  • Adding an Admission to a New Offer
  • Adding a Bundle to a New Offer
  • Adding a Miscellaneous Item to a New Offer
  • Adding a Gift to a New Offer
• Adding Content to an Existing Offer
  • Adding an Admission to an Existing Offer
  • Adding a Bundle to an Existing Offer
  • Adding a Miscellaneous Item to an Existing Offer
  • Adding a Gift to an Existing Offer
• Modifying the Details of an Offer
• Deleting the Content of an Offer
  • Deleting an Admission from an Offer
  • Deleting a Bundle from an Offer
  • Deleting a Miscellaneous Item from an Offer
  • Deleting a Gift from an Offer
• Managing Offers in the Desktop
  • Accepting an Offer in the Desktop
  • Partially Accepting an Offer in the Desktop
  • Declining an Offer in the Desktop
• Managing Offers Online
  • Accepting an Offer Online
  • Accessing Offers from Other Customers
  • Declining an Offer Online
• Using Utilities to Add Offers to a Large Number of Customers
• Using Utilities to Invoice Customers with Offers

In the same manner that you can select bundles and add them to a new order, you are able to select bundles and add them to an offer. To add bundles to a new offer:

1. Open the Customer Services application from the AudienceView Desktop.
2. Select the Bundles tab.
   The Bundles|Search page appears.
3. Search for and select the appropriate bundle. For more information, refer to the Customer Services Bundles-Search Page and Performing Searches.
   The Bundles|Details page appears.
4. If using the Map Sales function:
   1. Select the desired performances in the bundle performances group box.
   2. Click 'Map Select'.
      The Bundles|Map page appears.
   3. Click the red 'Offer' button.
      The banner above the seat map turns red, indicating that the Bundles|Map page is in Offer mode.
   4. Select the desired seats.
      For more information on how to select seats, refer to Selecting Bundle Seats Using Map Select.
   5. Click 'Offer Summary'.
      The Offers|Summary page appears displaying the bundles on offer.
5. If using the Best Available function:
   1. Select the desired performances in the bundle performances group box.
   2. Fill in the desired seat criteria in the fields in the best available/requests group box.
   3. Click 'Add to Offer'.
      The Offers|Summary page appears displaying the bundles on offer.
6. Enter the appropriate information in the offer summary group box.
   For more information, refer to Creating an Offer.
7. Click 'Create'.
   A window confirms that the application created the offer.
8. Click 'OK'.