• Contacts
  • Creating a Contact
  • Selecting a New Default Contact for a Customer Account
  • Deleting a Contact
• Linking Customer Accounts
  • Viewing an Account Linkage
  • Creating an Account Linkage
  • Modifying an Account Linkage
  • Deleting an Account Linkage

You can delete a contact if:

• The contact is not associated to an order.
• The contact is not the default contact. If the contact is the default, set another contact to be the default.
• The contact is not the only contact associated with the account. If the contact is the only contact, add a new contact and set this new contact as the default.
• You have the appropriate permissions.

To delete a contact, complete the following:

1. Open the Customer Services application from the AudienceView Desktop.
   The Customer|Search page appears.
2. Search for and select the customer account with the contact you want to delete. For more information, refer to Searching for a Customer or Contact.
   If you selected the default contact, the Customer|Basic page will appear, otherwise the Customer|Advanced page will appear.
3. Select the Advanced tab, if necessary.
4. Select the contact that you want to delete from the 'Contact ID' dropdown.
   The contact details appear in the contact details section.
5. In the contact details section, select the 'Delete?' check box.
6. Click 'Apply'.
   A window confirms that the application updated the customer.
7. Click 'OK'.