AudienceView Documentation

• Creating an Order
• Customers, Agents and Orders
  • Adding an Existing Customer Account to an Open Order
  • Creating an Order Using an Existing Customer Account
  • Adding a New Customer Account to an Open Order
  • Changing the Customer Account Associated to an Order
  • Adding a Ship-to Customer Account to an Order
  • Setting an Agent as the Order Customer
  • Removing the Customer Account Associated to an Order
  • Assigning a Customer to an Admission
• Delivery Methods
• Performance Seating Requests
  • Creating a Performance Seating Request
  • Closing a Performance Seating Request
  • Filling a Performance Seating Request
• Making a Reservation
• Checking a Seat’s Ticket Usage Status
• Searching for an Order
  • Opening an Order
  • Using the Default Order Search
  • Using the Advanced Order Search
  • Searching for an Order by Credit Card
• Modifying Seats on an Order
  • Changing the Price Type for a Seat on an Order
  • Changing the Price Type for a Seat on an Order Using the Seat Map
  • Overriding the Admission Amount or Charge on an Order
  • Adding New Seats to an Order for the Same Performance
  • Deleting an Admission from an Order
• Using Order Notes
• Managing Customer Passes on an Order
  • Assigning an Admission to a Customer’s Pass
  • Removing an Admission from a Customer’s Pass
• Adding an Offer to an Order
  • Adding an Offer to an Order Using the Customer Tab
  • Adding an Offer to an Order Using the Order Tab
  • Adding an Offer to an Order Using the Offers Tab
• Printing Orders
  • Printing or Reprinting
  • Preprinting
  • Printing a Payment Receipt
  • Printing Gift Certificates and Gift Cards
• The Confirmation Email Invoice Template Versus the Order Confirmation Email Template
• Billing Customer, Shipping Customer and Agent Email Delivery Combinations
• Generating an Invoice
• Generating a Tax Receipt
  • Manually Generating a Tax Receipt
  • Manually Generating a Tax Receipt Number
  • Deleting a Tax Receipt
  • Voiding and Reissuing a Tax Receipt
    • Voiding a Tax Receipt
    • Reissuing a Tax Receipt
• Order History

Product Guides > 6.3.0 Product Documentation > 6.3.0 Application Documentation > AudienceView User Guides > Customer Services Guide > Customer Services Order > Handling Customer Orders > Generating a Tax Receipt > Voiding and Reissuing a Tax Receipt

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After a tax receipt has been generated using the Utilities application, you can void or reissue the receipt, if you have the appropriate permissions. Generated receipts have a status of Printed. Voiding or reissuing tax receipts can cause extra work for accounting departments in the event of an audit, so it is recommended that this only be done if necessary.

The gift receipts section of the Order|Gifts page displays those receipts that have been issued, as illustrated in the image below:

The following sections describe how to void and reissue tax receipts:

• Voiding a Tax Receipt: Describes how to void a tax receipt. Voiding a receipt will set the receipt status to Voided and will not generate a new tax receipt.
• Reissuing a Tax Receipt: Describes how to void a tax and generate a new one at the same time. The status of the voided receipt is set to Voided and the new receipt is set to New.