AudienceView Documentation

• Customer Services Order Pages
  • Customer Services Order-Search Page
  • Customer Services Order-Summary Page
  • Customer Services Order-Customer Page
  • Customer Services Order-Notes Page
  • Customer Services Order-Seats Pages
    • Customer Services Order-Seats-Seats Page
    • Customer Services Order-Seats-Requests Page
  • Customer Services Order-Bundles Pages
    • Customer Services Order-Bundles-Bundles Page
    • Customer Services Order-Bundles-Seats Page
    • Customer Services Order-Bundles-Items Page
    • Customer Services Order-Bundles-Gifts Page
    • Customer Services Order-Bundles-Requests Page
    • Customer Services Order-Bundles-Charges Page
  • Customer Services Order-Other Pages
    • Customer Services Order-Other-Items Page
    • Customer Services Order-Other-Charges Page
  • Customer Services Order-Gifts Page
  • Customer Services Order-Order History Pages
    • Customer Services Order-Order History-Order Page
    • Customer Services Order-Order History-Seats Page
    • Customer Services Order-Order History-Tickets Page
    • Customer Services Order-Order History-Gifts Page
    • Customer Services Order-Order History-Gift Certificates-Cards Page
    • Customer Services Order-Order History-Charges Page
    • Customer Services Order-Order History-Miscellaneous Items Page
    • Customer Services Order-Order History-Payments Page
    • Customer Services Order-Order History-Bundles Page
    • Customer Services Order-Order History-Correspondence Page
• Handling Customer Orders
  • Creating an Order
  • Customers, Agents and Orders
    • Adding an Existing Customer Account to an Open Order
    • Creating an Order Using an Existing Customer Account
    • Adding a New Customer Account to an Open Order
    • Changing the Customer Account Associated to an Order
    • Adding a Ship-to Customer Account to an Order
    • Setting an Agent as the Order Customer
    • Removing the Customer Account Associated to an Order
    • Assigning a Customer to an Admission
  • Delivery Methods
  • Performance Seating Requests
    • Creating a Performance Seating Request
    • Closing a Performance Seating Request
    • Filling a Performance Seating Request
  • Making a Reservation
  • Checking a Seat’s Ticket Usage Status
  • Searching for an Order
    • Opening an Order
    • Using the Default Order Search
    • Using the Advanced Order Search
    • Searching for an Order by Credit Card
  • Modifying Seats on an Order
    • Changing the Price Type for a Seat on an Order
    • Changing the Price Type for a Seat on an Order Using the Seat Map
    • Overriding the Admission Amount or Charge on an Order
    • Adding New Seats to an Order for the Same Performance
    • Deleting an Admission from an Order
  • Using Order Notes
  • Managing Customer Passes on an Order
    • Assigning an Admission to a Customer’s Pass
    • Removing an Admission from a Customer’s Pass
  • Adding an Offer to an Order
    • Adding an Offer to an Order Using the Customer Tab
    • Adding an Offer to an Order Using the Order Tab
    • Adding an Offer to an Order Using the Offers Tab
  • Printing Orders
    • Printing or Reprinting
    • Preprinting
    • Printing a Payment Receipt
    • Printing Gift Certificates and Gift Cards
  • The Confirmation Email Invoice Template Versus the Order Confirmation Email Template
  • Billing Customer, Shipping Customer and Agent Email Delivery Combinations
  • Generating an Invoice
  • Generating a Tax Receipt
    • Manually Generating a Tax Receipt
    • Manually Generating a Tax Receipt Number
    • Deleting a Tax Receipt
    • Voiding and Reissuing a Tax Receipt
      • Voiding a Tax Receipt
      • Reissuing a Tax Receipt
  • Order History
• Handling Customer Payments
  • Currency Conversions
  • Using Credit and Debit Cards to Make a Payment
  • Credit Card Troubleshooting
  • Using Gift Certificates and Gift Cards to Make a Payment
  • Using a Customer Account to Make a Payment
  • Using Direct Debit to Make a Payment (UK)
  • Using Multiple Payment Methods
  • Scheduling Payments
    • Scheduling a Single Payment
    • Creating a Payment Plan
    • Modifying a Scheduled Payment or Payment Plan
    • Processing a Scheduled Payment or Payment Plan
    • Deleting a Scheduled Payment or Payment Plan
  • Voiding, Cancelling and Refunding Payments
    • Refunding a Payment
    • Voiding a Payment
    • Cancelling a Payment
    • Partially Refunding a Payment
    • Refunding a Payment Using a Different Payment Method
    • Cancelling or Voiding a Refund
  • Payment Allocations
    • Payment Allocation Rules
    • Full Allocation
    • Partial Allocation
    • Over Allocation
    • Refund Allocation
    • Complimentary Tickets

Product Guides > 6.3.0 Product Documentation > 6.3.0 Application Documentation > AudienceView User Guides > Customer Services Guide > Customer Services Order > Handling Customer Orders > Searching for an Order

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The following sections describe various ways to search for an existing order: 

• Opening an Order: Outlines what happens when an existing order is opened and how to navigate between different orders.
• Using the Default Order Search: Describes how to search for an order using the default order search.
• Using the Advanced Order Search: Describes how to search for an order using the advanced order search.
• Searching for an Order by Credit Card: Describes how to search for an order using the customer's credit card.