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AudienceView Documentation

Assigning a Customer to an Admission

If a customer account is associated to an order, all admissions on the order are automatically assigned to that customer account; however, you can assign another customer to specific admissions on the order. Once you assign a customer to an admission, you can search for orders using the admission customer number. For more information, refer to Searching for an Order

An organization may use this functionality to track who is sitting in each seat at a performance or to check customer identification at the entrance to the performance. In addition, a performance, price type or promotional code may have limits that restrict the number of admissions allowed per customer. By assigning another customer to some of the admissions, the order customer can purchase a greater number of tickets than the customer limits would otherwise allow. If the customer limits are exceeded, the application displays an error with the customer number and the performance for which limits have been exceeded.

To assign a customer to an admission, complete the following:

  1. Open the Customer Services application from the AudienceView Desktop.
  2. Select the Order tab.
    The Order|Search page appears.
  3. Search for and select the order you want to work with. For more information, refer to Searching for an Order.
    The Order|Summary page appears.
  4. Choose an option:
    If the admissions you want to work with Then
    are displayed on the Order|Summary page, Continue to Step 5.
    are not displayed on the Order|Summary page, Select the Seats tab.
    The Order|Seats|Seats page appears.
    Continue to Step 5.
    When an admission is assigned to a customer other than the one attached to the order, the performance is shaded grey on the admission customer’s Customer|History|Performance page.
  5. Enter the customer number that you want to assign the admission to in the 'Customer Number' field or click to search for the customer.
    For more information, refer to The Find Customers Dialog Box.
  6. For each admission you want to assign to a customer, repeat the process from Step 5.
  7. Click 'Apply'.
    A window confirms that the application updated the order.
  8. Click 'OK'.