• Creating an Order
• Customers, Agents and Orders
  • Adding an Existing Customer Account to an Open Order
  • Creating an Order Using an Existing Customer Account
  • Adding a New Customer Account to an Open Order
  • Changing the Customer Account Associated to an Order
  • Adding a Ship-to Customer Account to an Order
  • Setting an Agent as the Order Customer
  • Removing the Customer Account Associated to an Order
  • Assigning a Customer to an Admission
• Delivery Methods
• Performance Seating Requests
  • Creating a Performance Seating Request
  • Closing a Performance Seating Request
  • Filling a Performance Seating Request
• Making a Reservation
• Checking a Seat’s Ticket Usage Status
• Searching for an Order
  • Opening an Order
  • Using the Default Order Search
  • Using the Advanced Order Search
  • Searching for an Order by Credit Card
• Modifying Seats on an Order
  • Changing the Price Type for a Seat on an Order
  • Changing the Price Type for a Seat on an Order Using the Seat Map
  • Overriding the Admission Amount or Charge on an Order
  • Adding New Seats to an Order for the Same Performance
  • Deleting an Admission from an Order
• Using Order Notes
• Managing Customer Passes on an Order
  • Assigning an Admission to a Customer’s Pass
  • Removing an Admission from a Customer’s Pass
• Adding an Offer to an Order
  • Adding an Offer to an Order Using the Customer Tab
  • Adding an Offer to an Order Using the Order Tab
  • Adding an Offer to an Order Using the Offers Tab
• Printing Orders
  • Printing or Reprinting
  • Preprinting
  • Printing a Payment Receipt
  • Printing Gift Certificates and Gift Cards
• The Confirmation Email Invoice Template Versus the Order Confirmation Email Template
• Billing Customer, Shipping Customer and Agent Email Delivery Combinations
• Generating an Invoice
• Generating a Tax Receipt
  • Manually Generating a Tax Receipt
  • Manually Generating a Tax Receipt Number
  • Deleting a Tax Receipt
  • Voiding and Reissuing a Tax Receipt
    • Voiding a Tax Receipt
    • Reissuing a Tax Receipt
• Order History

Manually generating a tax receipt will not create a tax receipt number. A tax receipt number is only assigned if the tax receipt is generated from the Utilities application.

1. Open the Utilities application from the AudienceView Desktop.
2. Select the Pledges tab.
   The Pledges|Tax Receipts page appears.
3. Search for the order containing the gift that you want to work with. For more information, refer to Utilities Pledges Pages.
4. Using the 'Extract' button, extract the the data file for the tax receipt(s) that you want to assign a number to using any of the available extract methods/templates (CSV, mail merge, XML or PDF).
5. When you return to the order, the gift receipt will have a number and the 'Void Selected' and 'Reissue Selected' buttons will appear in the gift receipts section of the Customer Services application Order|Gifts page.