• Creating an Order
• Customers, Agents and Orders
  • Adding an Existing Customer Account to an Open Order
  • Creating an Order Using an Existing Customer Account
  • Adding a New Customer Account to an Open Order
  • Changing the Customer Account Associated to an Order
  • Adding a Ship-to Customer Account to an Order
  • Setting an Agent as the Order Customer
  • Removing the Customer Account Associated to an Order
  • Assigning a Customer to an Admission
• Delivery Methods
• Performance Seating Requests
  • Creating a Performance Seating Request
  • Closing a Performance Seating Request
  • Filling a Performance Seating Request
• Making a Reservation
• Checking a Seat’s Ticket Usage Status
• Searching for an Order
  • Opening an Order
  • Using the Default Order Search
  • Using the Advanced Order Search
  • Searching for an Order by Credit Card
• Modifying Seats on an Order
  • Changing the Price Type for a Seat on an Order
  • Changing the Price Type for a Seat on an Order Using the Seat Map
  • Overriding the Admission Amount or Charge on an Order
  • Adding New Seats to an Order for the Same Performance
  • Deleting an Admission from an Order
• Using Order Notes
• Managing Customer Passes on an Order
  • Assigning an Admission to a Customer’s Pass
  • Removing an Admission from a Customer’s Pass
• Adding an Offer to an Order
  • Adding an Offer to an Order Using the Customer Tab
  • Adding an Offer to an Order Using the Order Tab
  • Adding an Offer to an Order Using the Offers Tab
• Printing Orders
  • Printing or Reprinting
  • Preprinting
  • Printing a Payment Receipt
  • Printing Gift Certificates and Gift Cards
• The Confirmation Email Invoice Template Versus the Order Confirmation Email Template
• Billing Customer, Shipping Customer and Agent Email Delivery Combinations
• Generating an Invoice
• Generating a Tax Receipt
  • Manually Generating a Tax Receipt
  • Manually Generating a Tax Receipt Number
  • Deleting a Tax Receipt
  • Voiding and Reissuing a Tax Receipt
    • Voiding a Tax Receipt
    • Reissuing a Tax Receipt
• Order History

You can search for orders by swiping the customer’s credit card associated to the order.

To search for orders using the customer’s credit card, complete the following:

1. Open the Customer Services application from the AudienceView Desktop. 
2. Select the Order tab.
   The Order|Search page appears.

   Hint If you cannot swipe the card, you can enter the card number into the 'Payment Account Number' field available on the Default Order Search. For more information, refer to Using the Default Order Search.

3. Click 'Click to Swipe Card'.
   The button changes colour to yellow, and the text changes to Please Swipe Card Now to indicate it is ready for swiping.
4. Using your configured card reader, swipe the desired credit card.
   • If the button changes colour to green and the text changes to Card Swipe Success, you have successfully swiped the card. If the credit card was used to make a purchase, a list of all of the resulting orders appears in the select orders section. If multiple pages of search results are displayed, you can use the '<< Previous' and 'Next >>' buttons to view the additional pages. For more information, refer to Opening an Order.
   • If the button changes colour to red and the text changes to Card Swipe Failed, then the card was not successfully swiped. This could be the result of a corrupt magnetic stripe or an incomplete swipe. If you cannot successfully swipe the card, you can manually search by card number using the 'Payment Account Number' field.
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