• Customer Services Order Pages
  • Customer Services Order-Search Page
  • Customer Services Order-Summary Page
  • Customer Services Order-Customer Page
  • Customer Services Order-Notes Page
  • Customer Services Order-Seats Pages
    • Customer Services Order-Seats-Seats Page
    • Customer Services Order-Seats-Requests Page
  • Customer Services Order-Bundles Pages
    • Customer Services Order-Bundles-Bundles Page
    • Customer Services Order-Bundles-Seats Page
    • Customer Services Order-Bundles-Items Page
    • Customer Services Order-Bundles-Gifts Page
    • Customer Services Order-Bundles-Requests Page
    • Customer Services Order-Bundles-Charges Page
  • Customer Services Order-Other Pages
    • Customer Services Order-Other-Items Page
    • Customer Services Order-Other-Charges Page
  • Customer Services Order-Gifts Page
  • Customer Services Order-Order History Pages
    • Customer Services Order-Order History-Order Page
    • Customer Services Order-Order History-Seats Page
    • Customer Services Order-Order History-Tickets Page
    • Customer Services Order-Order History-Gifts Page
    • Customer Services Order-Order History-Gift Certificates-Cards Page
    • Customer Services Order-Order History-Charges Page
    • Customer Services Order-Order History-Miscellaneous Items Page
    • Customer Services Order-Order History-Payments Page
    • Customer Services Order-Order History-Bundles Page
    • Customer Services Order-Order History-Correspondence Page
• Handling Customer Orders
  • Creating an Order
  • Customers, Agents and Orders
    • Adding an Existing Customer Account to an Open Order
    • Creating an Order Using an Existing Customer Account
    • Adding a New Customer Account to an Open Order
    • Changing the Customer Account Associated to an Order
    • Adding a Ship-to Customer Account to an Order
    • Setting an Agent as the Order Customer
    • Removing the Customer Account Associated to an Order
    • Assigning a Customer to an Admission
  • Delivery Methods
  • Performance Seating Requests
    • Creating a Performance Seating Request
    • Closing a Performance Seating Request
    • Filling a Performance Seating Request
  • Making a Reservation
  • Checking a Seat’s Ticket Usage Status
  • Searching for an Order
    • Opening an Order
    • Using the Default Order Search
    • Using the Advanced Order Search
    • Searching for an Order by Credit Card
  • Modifying Seats on an Order
    • Changing the Price Type for a Seat on an Order
    • Changing the Price Type for a Seat on an Order Using the Seat Map
    • Overriding the Admission Amount or Charge on an Order
    • Adding New Seats to an Order for the Same Performance
    • Deleting an Admission from an Order
  • Using Order Notes
  • Managing Customer Passes on an Order
    • Assigning an Admission to a Customer’s Pass
    • Removing an Admission from a Customer’s Pass
  • Adding an Offer to an Order
    • Adding an Offer to an Order Using the Customer Tab
    • Adding an Offer to an Order Using the Order Tab
    • Adding an Offer to an Order Using the Offers Tab
  • Printing Orders
    • Printing or Reprinting
    • Preprinting
    • Printing a Payment Receipt
    • Printing Gift Certificates and Gift Cards
  • The Confirmation Email Invoice Template Versus the Order Confirmation Email Template
  • Billing Customer, Shipping Customer and Agent Email Delivery Combinations
  • Generating an Invoice
  • Generating a Tax Receipt
    • Manually Generating a Tax Receipt
    • Manually Generating a Tax Receipt Number
    • Deleting a Tax Receipt
    • Voiding and Reissuing a Tax Receipt
      • Voiding a Tax Receipt
      • Reissuing a Tax Receipt
  • Order History
• Handling Customer Payments
  • Currency Conversions
  • Using Credit and Debit Cards to Make a Payment
  • Credit Card Troubleshooting
  • Using Gift Certificates and Gift Cards to Make a Payment
  • Using a Customer Account to Make a Payment
  • Using Direct Debit to Make a Payment (UK)
  • Using Multiple Payment Methods
  • Scheduling Payments
    • Scheduling a Single Payment
    • Creating a Payment Plan
    • Modifying a Scheduled Payment or Payment Plan
    • Processing a Scheduled Payment or Payment Plan
    • Deleting a Scheduled Payment or Payment Plan
  • Voiding, Cancelling and Refunding Payments
    • Refunding a Payment
    • Voiding a Payment
    • Cancelling a Payment
    • Partially Refunding a Payment
    • Refunding a Payment Using a Different Payment Method
    • Cancelling or Voiding a Refund
  • Payment Allocations
    • Payment Allocation Rules
    • Full Allocation
    • Partial Allocation
    • Over Allocation
    • Refund Allocation
    • Complimentary Tickets

Once you add admissions to an order and before the tickets have been used, you can use the Order|Seats|Seats page to:

• Change price types
• Modify the admission and charge amounts
• Delete seats
• Add additional admissions to the order

Information The Order|Seats|Seats page displays seats for only one performance at a time. To view seats for a different performance, click on the name of the performance. The seats purchased for that performance will be displayed below the performance name.

For information on working with bundle admissions, refer to Selling Bundles.

The following sections describe how to work with the seats on an order:

• Changing the Price Type for a Seat on an Order: Describes how to change the seat's price type on an order.
• Changing the Price Type for a Seat on an Order Using the Seat Map: Describes how to change a seat's price type on an order using the Seats|Map page.
• Overriding the Admission Amount or Charge on an Order: Describes how to override the admission/charge amount on an order (if applicable to your organization).
• Adding New Seats to an Order for the Same Performance: Describes how to add seats to an existing order.
• Deleting an Admission from an Order: Describes how to remove a seat from an order.