You can modify any unprocessed scheduled payment if you have the appropriate permissions.
To modify a scheduled payment, complete the following:
- Open the Customer Services application from the AudienceView Desktop.
- Select the Orders tab.
The Order|Search page appears.
- Search for and select the order that you want to work with. For more information, refer to Searching for an Order.
The Order|Summary page appears.
- Choose an option:
| If you want to modify |
Then |
| all payments in a payment plan, |
1. Click  to view the payment plan section.
2. In the payment plan group update group box, enter the details that you want to modify.
The application will only modify the information you enter.
3. Click 'Update Group'. |
| a single payment in a payment plan, |
1. Click to view the payment plan section.
2. For the payment you want to update, click 'Update Payment'.
The Payments dialog box appears.
3. Enter the updated payment details.
4. Click 'Update Details'. |
| a scheduled payment not part of a payment plan, |
1. Locate the payment
2. Click 'Update Details'.
The Payments dialog box appears.
3. Enter the updated payment details
4. Click 'Update Details'. |
- Click 'Apply'.
A window confirms that the application updated the order.
- Click 'OK'.