AudienceView Connect

Payment Allocation Rules

The following rules apply to payment allocations:

  • Allocations occur as soon as a payment is either entered into the system or approved by the corresponding payment gateway.
  • Voided or cancelled payments are not allocated and reversed in full.
  • Refunds are applied in reverse sequence to allocations.
  • You can only allocate payments to an event before its’ off-sale date.
  • If you want to allocate payments to settled order items, you must re-configure your corresponding role’s off-sale date. You can do this using the corresponding event’s Venue Configuration application Performances|Calendar page.
    For more information, refer to the the Venue Configuration Performances-Calendar Page.
  • You can only apply payments using a particular gift certificate once. You cannot apply previously allocated gift certificates to additional orders.
  • Taxreceipts are only issued when the pledge amount is applied to the order.
  • You can only allocate a donation as long as its’ receipted amount is less than the pledge amount.
  • Once you issue a receipt, you cannot reduce the corresponding pledge to a value less than the corresponding receipted amount.
  • Unallocated funds are monies in excess of the total order amount. This is referred to as over allocation.