• Customer Services Order Pages
  • Customer Services Order-Search Page
  • Customer Services Order-Summary Page
  • Customer Services Order-Customer Page
  • Customer Services Order-Notes Page
  • Customer Services Order-Seats Pages
    • Customer Services Order-Seats-Seats Page
    • Customer Services Order-Seats-Requests Page
  • Customer Services Order-Bundles Pages
    • Customer Services Order-Bundles-Bundles Page
    • Customer Services Order-Bundles-Seats Page
    • Customer Services Order-Bundles-Items Page
    • Customer Services Order-Bundles-Gifts Page
    • Customer Services Order-Bundles-Requests Page
    • Customer Services Order-Bundles-Charges Page
  • Customer Services Order-Other Pages
    • Customer Services Order-Other-Items Page
    • Customer Services Order-Other-Charges Page
  • Customer Services Order-Gifts Page
  • Customer Services Order-Order History Pages
    • Customer Services Order-Order History-Order Page
    • Customer Services Order-Order History-Seats Page
    • Customer Services Order-Order History-Tickets Page
    • Customer Services Order-Order History-Gifts Page
    • Customer Services Order-Order History-Gift Certificates-Cards Page
    • Customer Services Order-Order History-Charges Page
    • Customer Services Order-Order History-Miscellaneous Items Page
    • Customer Services Order-Order History-Payments Page
    • Customer Services Order-Order History-Bundles Page
    • Customer Services Order-Order History-Correspondence Page
• Handling Customer Orders
  • Creating an Order
  • Customers, Agents and Orders
    • Adding an Existing Customer Account to an Open Order
    • Creating an Order Using an Existing Customer Account
    • Adding a New Customer Account to an Open Order
    • Changing the Customer Account Associated to an Order
    • Adding a Ship-to Customer Account to an Order
    • Setting an Agent as the Order Customer
    • Removing the Customer Account Associated to an Order
    • Assigning a Customer to an Admission
  • Delivery Methods
  • Performance Seating Requests
    • Creating a Performance Seating Request
    • Closing a Performance Seating Request
    • Filling a Performance Seating Request
  • Making a Reservation
  • Checking a Seat’s Ticket Usage Status
  • Searching for an Order
    • Opening an Order
    • Using the Default Order Search
    • Using the Advanced Order Search
    • Searching for an Order by Credit Card
  • Modifying Seats on an Order
    • Changing the Price Type for a Seat on an Order
    • Changing the Price Type for a Seat on an Order Using the Seat Map
    • Overriding the Admission Amount or Charge on an Order
    • Adding New Seats to an Order for the Same Performance
    • Deleting an Admission from an Order
  • Using Order Notes
  • Managing Customer Passes on an Order
    • Assigning an Admission to a Customer’s Pass
    • Removing an Admission from a Customer’s Pass
  • Adding an Offer to an Order
    • Adding an Offer to an Order Using the Customer Tab
    • Adding an Offer to an Order Using the Order Tab
    • Adding an Offer to an Order Using the Offers Tab
  • Printing Orders
    • Printing or Reprinting
    • Preprinting
    • Printing a Payment Receipt
    • Printing Gift Certificates and Gift Cards
  • The Confirmation Email Invoice Template Versus the Order Confirmation Email Template
  • Billing Customer, Shipping Customer and Agent Email Delivery Combinations
  • Generating an Invoice
  • Generating a Tax Receipt
    • Manually Generating a Tax Receipt
    • Manually Generating a Tax Receipt Number
    • Deleting a Tax Receipt
    • Voiding and Reissuing a Tax Receipt
      • Voiding a Tax Receipt
      • Reissuing a Tax Receipt
  • Order History
• Handling Customer Payments
  • Currency Conversions
  • Using Credit and Debit Cards to Make a Payment
  • Credit Card Troubleshooting
  • Using Gift Certificates and Gift Cards to Make a Payment
  • Using a Customer Account to Make a Payment
  • Using Direct Debit to Make a Payment (UK)
  • Using Multiple Payment Methods
  • Scheduling Payments
    • Scheduling a Single Payment
    • Creating a Payment Plan
    • Modifying a Scheduled Payment or Payment Plan
    • Processing a Scheduled Payment or Payment Plan
    • Deleting a Scheduled Payment or Payment Plan
  • Voiding, Cancelling and Refunding Payments
    • Refunding a Payment
    • Voiding a Payment
    • Cancelling a Payment
    • Partially Refunding a Payment
    • Refunding a Payment Using a Different Payment Method
    • Cancelling or Voiding a Refund
  • Payment Allocations
    • Payment Allocation Rules
    • Full Allocation
    • Partial Allocation
    • Over Allocation
    • Refund Allocation
    • Complimentary Tickets

When making a payment using a gift certificate/card, you must enter the gift certificate/card number and redemption number.

If a balance remains on a gift certificate/gift card after it has been used to make a payment, the gift certificate/gift card will be updated with the remaining available balance.

For more information, refer to Selling Gift Certificates and Gift Cards.

To make a payment using a gift certificate/card, complete the following:

1. Open the Customer Services application from the AudienceView Desktop.
2. Select the Order tab.
   The Order|Search page appears.
3. Search for and select the order that you want to work with. For more information, refer to Searching for an Order.
   The Order|Summary page appears.
4. Click 'Add Payment'.
   The Payments dialog box appears.
5. Select Gift Certificate or Gift Card from the 'Payment Method' dropdown.
   The Payments dialog box refreshes to display the applicable information.
   
   The default 'Payment Amount' is the amount owing on the order.
6. Verify the 'Payment Amount' and make any necessary modifications.
7. Enter the 'Gift Certificate Number' or 'Gift Card Number'.
8. Enter the redemption number in the 'Gift Certification Number' or 'Gift Card Redemption Number' field.
9. Add additional notes about the payment, using the 'Memo' field.
10. Optionally, if the payment method has a 'Storage Type' of Saveable you can select the 'Save Payment Details' check box to save the payment information to the payment information section on the Customer|Basic page of the customer's account.
    Alternatively, if the payment information section on the Customer|Basic page has been filled out or if the customer has selected the 'Save Payment Details' check box Online, the information will automatically populate when 'Add Payment' is clicked.
11. Click 'Add Payment'.
    The Payments dialog box closes and the Order|Summary page becomes active. The unprocessed payment is added to the order.
12. Click 'Apply' or 'Create'.
    A window confirms that the application updated the order.
13. Click 'OK'.

For gift cards, if a balance remains on the gift card, the amount available on the card updates. For more information, refer to Viewing the Details of a Gift Certificate or Gift Card.

For gift certificates, if a balance remains, a new gift certificate is added to the order with a new number. The gift certificate must be printed to be assigned a new redemption number. By default, the new gift certificate has the same recipient name and printed message as the original gift certificate, but you can change the recipient name and printed message once the gift certificate has been created. The new gift certificate and the original gift certificate can be viewed using the Gift Certs/Cards tab. For more information, refer to Selling Gift Certificates and Gift Cards.