AudienceView Documentation

• Currency Conversions
• Using Credit and Debit Cards to Make a Payment
• Credit Card Troubleshooting
• Using Gift Certificates and Gift Cards to Make a Payment
• Using a Customer Account to Make a Payment
• Using Direct Debit to Make a Payment (UK)
• Using Multiple Payment Methods
• Scheduling Payments
  • Scheduling a Single Payment
  • Creating a Payment Plan
  • Modifying a Scheduled Payment or Payment Plan
  • Processing a Scheduled Payment or Payment Plan
  • Deleting a Scheduled Payment or Payment Plan
• Voiding, Cancelling and Refunding Payments
  • Refunding a Payment
  • Voiding a Payment
  • Cancelling a Payment
  • Partially Refunding a Payment
  • Refunding a Payment Using a Different Payment Method
  • Cancelling or Voiding a Refund
• Payment Allocations
  • Payment Allocation Rules
  • Full Allocation
  • Partial Allocation
  • Over Allocation
  • Refund Allocation
  • Complimentary Tickets

Product Guides > 6.3.0 Product Documentation > 6.3.0 Application Documentation > AudienceView User Guides > Customer Services Guide > Customer Services Order > Handling Customer Payments > Scheduling Payments > Deleting a Scheduled Payment or Payment Plan

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To delete a schedule payment or payment plan, complete the following:

1. Open the Customer Services application from the AudienceView Desktop.
2. Select the Order tab.
   The Order|Search page appears.
3. Search for and select the order that you want to work with. For more information, refer to Searching for an Order.
   The Order|Summary page appears.
4. Choose an option:

   If you want to delete	Then
   a payment from a payment plan,	locate and click  to view the Payment Plan. For the payment you want to delete, click 'Delete'.
   an entire payment plan,	locate the payment plan and click 'Delete' next to the Payment Plan section header.
   a scheduled payment not part of a payment plan,	locate the payment and click 'Delete'.

5. Click 'Apply'.
   A window confirms that the application updated the order.
6. Click 'OK'.